Customer Service Professional

Supertemps Limited; Menai Bridge; Hybrid; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Hybrid working when possible

33 days holiday incl. bank holidays +

Birthday leave

Job summary

Supertemps Limited, an Anglesey-based holiday letting business, is seeking a Customer Service Professional to deliver outstanding guest experiences and service to property owners. You will coordinate cleaners and contractors, handle queries, and support onboarding of new properties while ensuring brand consistency across communications.

The role is full-time (35 hours) with hybrid working when possible, offering a salary around £24,000 per annum plus 33 days holiday incl.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, practical approach to problem-solving.
• Ability to manage own workload and priorities.
• Good working knowledge of Microsoft Excel and Google Documents.
• Experience with a Property Management System (PMS) – desirable.

Responsibilities

• Be the first point of contact for guests and property owners, providing friendly and professional support.
• Coordinate cleaners, contractors and suppliers to maintain high standards.
• Deal with queries quickly and with attention to detail.
• Monitor guest feedback and help improve the customer experience.
• Support onboarding of new properties and ensure standards are met.
• Work with the Operations Manager to improve processes and growth.

Skills

Communication

Organisation

Proactive

Independent working

Time management

Customer service

Tools

Microsoft Excel

Google Docs

Property Management System

Job description

Love working with people, solving problems and keeping things running smoothly? This could be the role for you!

We have an exciting opportunity for an experienced Customer Service professional to join a rapidly growing holiday letting business based on the beautiful isle of Anglesey.This is a fantastic opportunity for an organised, proactive and customer-focused individual to become a key part of the team, building strong relationships with guests and property owners while helping to deliver an outstanding holiday experience.

As a Customer Service Professional your responsibilities will be to:

• Be The first point of contact for guests and property owners, providing friendly and professional support
• Coordinate cleaners, contractors and suppliers to ensure properties are maintained to a high standard
• Deal with queries quickly, efficiently and with excellent attention to detail
• Monitor guest feedback and help identify ways to continually improve the customer experience
• Support the onboarding of new properties and ensure everything is ready to the required standards
• Work closely with the Operations Manager to improve processes and support the continued growth of the business
• Help maintain a consistent, high-quality brand experience across all communications and touchpoints
• Take ownership of issues, finding practical solutions and ensuring they are followed through

To be considered for this role:

We're looking for someone who is organised, technically minded and naturally proactive, with the confidence to work independently and get things done.

You'll ideally have:

• Excellent communication and interpersonal skills
• Strong organisational skills and exceptional attention to detail
• A proactive, practical approach to problem-solving
• The ability to manage your own workload and prioritise effectively
• Good working knowledge of Microsoft Excel and Google Documents
• Experience using a Property Management System (PMS) – desirable but not essential
• A genuine passion for providing excellent customer service

This is a full-time, permanent position working Monday - Friday (35 hours a week).In return you will receive a salary in Circa of £24,000 per annum (dependent on skills & experience),33 days' holiday, including bank holidays + your birthday, offeringHybrid working when possible as well as aFantastic opportunity for career development and progression.

Ready for your next move?

If you're a proactive, organised people-person who enjoys variety, responsibility and making a real difference to the customer experience, we'd love to hear from you!