Account Manager

Sykes Cottages; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Pension scheme

Training & development

Wellbeing support

Job summary

Welsh Coast & Country Holidays seeks an Account Manager to be the first contact for property owners, ensuring guest experiences are seamless and memorable. Based at our Newport office, you will manage owner relationships and support across Property Services, Quality and Revenue teams.

You will bring customer service experience, strong communication and IT skills, and the ability to work both independently and within a team. Driving license is required for out-of-hours duties.

Qualifications

• Full, clean UK driving license.
• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Skills

Customer service

Communication

Organisation

Independent work

MS Office

Problem solving

Driving license

Tools

MS Office

Job description

Join the Welsh Coast & Country HolidaysTeam Delivering Unforgettable Welsh Getaways!

• Salary: £25,000 per annum
• Working Hours: Full-time, 37.5 hours, 9am–5.30pm.
• Days of Work: 5 days per week, required to work2 Saturdays a month.
• Location: Our welcoming office in Newport, Pembrokeshire.

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busyWelsh Coast & Country Holidaysteam. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

• A full, clean UK driving license.
• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Welsh Coast & Country Holidays?

At Coast & Country Holidays, we believe holidays should be warm, welcoming and worry-free - just like the cottages we offer and the people behind them. As part of Sykes Holiday Cottages and the wider Forge Holiday Group, we provide a carefully selected portfolio of high-quality holiday cottages across Pembrokeshire, Ceredigion, Carmarthenshire, Monmouthshire and Powys, each chosen for its comfort, charm and connection to local life.

Established in 1990, we’ve been welcoming guests to Wales for over 35 years, building on a simple promise of honest, personal service that still guides us today. From our office in Newport, Pembrokeshire, our local team shares genuine knowledge and passion for the region.

Why You’ll Love Working With Us

At Welsh Coast & Country Holidays& Sykes, we believe in rewarding our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.