Customer Service Coordinator

Mole Valley Farmers Limited; North Petherton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension match (5%)

Staff discount

Free parking

33 days leave

Training & development

Life assurance

Employee assistance programme

Enhanced family leave

Job summary

Mole Valley Farmers Limited is seeking a proactive Customer Service Coordinator to join the team at Huntworth Mill. You will deliver excellent order processing, liaise with internal departments to ensure smooth delivery and stock management, and handle customer queries with empathy and professionalism.

You will also support and mentor new team members, help maintain standard operating procedures, and take ownership of service improvement projects while identifying opportunities to drive

Qualifications

• Experience in a customer-facing role.
• Strong attention to detail and organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.

Responsibilities

• Delivering exceptional customer service through timely and accurate order processing.
• Liaising with internal teams to ensure smooth delivery and stock management.
• Handling customer queries with empathy and professionalism.
• Supporting and mentoring new team members.
• Maintaining and updating standard operating procedures.
• Taking ownership of service improvement projects.
• Identifying and implementing process efficiencies.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Microsoft Office

Digital tools

Tools

Microsoft Office

Job description

Customer Service Coordinator

Application Deadline: 30 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Huntworth Mill

Description

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.

About The Role

Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.

• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies

About You

• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Enhanced Family Leave Policies