Customer Service Pro in Sustainability — Growth & Impact

Change Waste Recycling Ltd; City of Edinburgh; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Real Living Wage

7 weeks annual leave + Birthday Leave

Health Cash Plan and wellbeing

Interest-free transport loans

Performance incentives

Job summary

Change Waste Recycling Ltd is recruiting for an office-based customer service role in Edinburgh. You will handle client communications and work within our central communications hub to support high standards of service.

Join a high-performing team in a fast-growing, sustainability-focused SME with a competitive salary based on the Real Living Wage and enhanced leave options. You’ll gain valuable experience in a purpose-driven business.

Qualifications

• Fluent, clear, and professional English language skills.
• Proven telephony experience in a customer-facing role (minimum 6 months).
• Excellent communication, influencing, planning, and organisational skills.
• Ability to prioritise and manage workload, multitask at pace.

Responsibilities

• Develop customer service skills in an office-based, call-handling role and be part of the central communication hub.
• Handle professional communications with clients and internal teams using bespoke systems.
• Work within a high-performing team to maintain excellent customer satisfaction.

Skills

English fluency

Telephony experience

Communication

Organisational skills

Tools

Office365

Job description

Change Waste Recycling Ltd is recruiting for an office-based customer service role in Edinburgh. You will handle client communications and work within our central communications hub to support high standards of service.

Join a high-performing team in a fast-growing, sustainability-focused SME with a competitive salary based on the Real Living Wage and enhanced leave options. You’ll gain valuable experience in a purpose-driven business.