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Change Waste Recycling Ltd; City of Edinburgh; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Real Living Wage

7 weeks annual leave + Birthday Leave

Health Cash Plan and wellbeing

Interest-free transport loans

Performance incentives

Job summary

Change Waste Recycling Ltd is recruiting for an office-based customer service role in Edinburgh. You will handle client communications and work within our central communications hub to support high standards of service.

Join a high-performing team in a fast-growing, sustainability-focused SME with a competitive salary based on the Real Living Wage and enhanced leave options. You’ll gain valuable experience in a purpose-driven business.

Qualifications

• Fluent, clear, and professional English language skills.
• Proven telephony experience in a customer-facing role (minimum 6 months).
• Excellent communication, influencing, planning, and organisational skills.
• Ability to prioritise and manage workload, multitask at pace.

Responsibilities

• Develop customer service skills in an office-based, call-handling role and be part of the central communication hub.
• Handle professional communications with clients and internal teams using bespoke systems.
• Work within a high-performing team to maintain excellent customer satisfaction.

Skills

English fluency

Telephony experience

Communication

Organisational skills

Tools

Office365

Job description

JOIN AN AWARD-WINNING SUSTAINABILITY LEADER AND DEVELOP YOUR CUSTOMER SERVICE CAREER IN THE FAST-GROWING ENVIRONMENTAL SECTOR

This role offers you the chance to build valuable skills while making a real impact in sustainability. You'll be part of a

high-performing team at the heart of our operations.

ABOUT CHANGE WASTE RECYCLING

Change Waste Recycling is dedicated to driving sustainability and providing industry leading waste management solutions

nationwide, enabling businesses to reduce waste, carbon, and costs.

Winners of the Edinburgh Chamber of Commerce 2026 High Growth Business of the Year, we're now looking for a new member to join our

Client Services Team!

WHAT YOU'LL BE DOING

You'll develop your customer service skills in an office-based, call-handling role. This challenging position puts you at the

centre of our communication hub.

You'll handle professional communications with clients and internal teams using our bespoke systems. Working within a

high-performing team, you'll help maintain our commitment to excellent customer satisfaction.

WHAT WE'RE LOOKING FOR

• Fluent, clear, and professional English language skills


• Proven telephony experience - preferably from a customer facing role (minimum 6 months)


• Excellent communication, influencing, planning, and organisational skills


• Ability to prioritise and manage workload, effectively multi-tasking at pace


• Credible, confident, reliable, and resilient


• Proficient in use of Office365 and comfortable learning new systems

WHY JOIN US?

This is an opportunity to develop your service skills within a growing, sustainability-focused SME. We want team players who take

pride in their work, and thrive in a fast-paced environment.

In return, we offer:

• Starting salary based on the Real Living Wage


• Enhanced Leave options (minimum 7 weeks annual leave), plus Birthday Leave


• Health Cash Plan and wellbeing benefits


• Interest-free transport loans


• Incentives based on performance and more!