Customer Service Concierge

Travel Trade Recruitment; Nottingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts

Fam trips

Development opportunities

Job summary

Travel Trade Recruitment is seeking a dedicated Travel Industry Professional to join a vibrant Post Booking Services team. You will support customers after they have booked, handling various enquiries, amendments and documentation to ensure smooth holiday experiences.

Join a successful cruise company with a strong customer focus. The role is hybrid in Cheshire, with Saturday rota work and salary up to £28k depending on experience.

Qualifications

• A genuine passion for travel, holidays and cruises.
• Previous experience within the travel industry is essential.
• A positive, proactive approach with excellent problem-solving skills.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and general computer applications.
• A flexible and motivated team player who can also work independently.
• Previous experience within the airline industry would be advantageous.

Responsibilities

• Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
• Provide post-booking support, including itinerary updates, booking amendments and special requests.
• Manage travel documentation and administrative tasks accurately and efficiently.
• Keep customers informed with timely updates and relevant travel information.
• Work collaboratively with internal departments to deliver a seamless customer experience.
• Maintain a professional, friendly and customer-focused approach at all times.
• Arrange and book flights, hotels, transfers and tour elements for package holidays.

Skills

Passion for travel

Travel industry experience

Problem solving

Written and verbal communication

Organisational skills

MS Excel

Team player

Airline experience (advantage)

Tools

Microsoft Excel

Job description

An exciting opportunity has arisen to join a successful, award-winning cruise company with a strong reputation for delivering exceptional customer experiences. They are looking for a dedicated, enthusiastic and customer-focused Travel Industry Professional to join a vibrant Post Booking Services team. If you enjoy helping customers, have a keen eye for detail and love making holiday experiences as smooth and enjoyable as possible, this could be the perfect next step in your career.

The role in a nutshell

As part of the Post Booking Services team, you'll play an important role in supporting customers after they've booked their holiday. Working closely with the Head of Department, Team Leaders and wider team, you'll handle a variety of customer service, concierge and aftersales responsibilities, ensuring every detail is taken care of.

Key Responsibilities

• Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
• Provide post-booking support, including itinerary updates, booking amendments and special requests.
• Manage travel documentation and administrative tasks accurately and efficiently.
• Keep customers informed with timely updates and relevant travel information.
• Work collaboratively with internal departments to deliver a seamless customer experience.
• Maintain a professional, friendly and customer-focused approach at all times.
• Arrange and book flights, hotels, transfers and tour elements for package holidays.

Experience required

• A genuine passion for travel, holidays and cruises.
• Previous experience within the travel industry is essential.
• A positive, proactive approach with excellent problem-solving skills.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and general computer applications.
• A flexible and motivated team player who can also work independently.
• Previous experience within the airline industry would be advantageous.

Package

This is a full-time role, with Saturdays on a rota basis.

Salary up to £28k depending on experience.

• Excellent discounts offered
• free fam trips
• personal development and progression opportunities within the business.

This isn't a fully remote position, it is a hybrid role in Cheshire.

UK based candidates need only apply