Enable job alerts via email!

Customer Service Planner

Just Size 2

London

On-site

GBP 25,000 - 35,000

Full time

3 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading property services company, Just Size 2, is seeking a Customer Service Planner to enhance their dynamic team in London. The successful candidate will manage scheduling responsibilities and foster strong relationships with clients and contractors, ensuring compliance with Service Level Agreements. Candidates with a background in social housing and a passion for customer satisfaction are highly encouraged to apply.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

Previous administration experience.
Minimum 12 months proven experience in scheduling/planning.
Good working knowledge of Microsoft Office.

Responsibilities

Liaising with clients and contractors to schedule appointments.
Managing high volumes of calls related to customer repairs.
Instilling customer confidence during complex or service failure cases.

Skills

Communication

Organization

Prioritization

Customer Service

Problem Solving

Tools

Microsoft Office

Join to apply for the Customer Service Planner role at Just Size 2

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Planner role at Just Size 2

Get AI-powered advice on this job and more exclusive features.

Permanent Full Time

Due to continued growth,werelooking to recruit a Customer Service Planner to join our team.

Permanent Full Time

Due to continued growth,werelooking to recruit a Customer Service Planner to join our team.

About The Role

Joining our team,youllbe responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using ourMSisystem,youllactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates Will Have The Following

Previousadministration experience.
Minimum 12months provenexperience in scheduling/planning within a Social Housing or Contractor repairs environment.
Competent in communicating with direct operatives,subcontractorsand residents.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed wherepracticable.
Previousexperience dealing with high volumes of calls and customer repair related enquiries.
Good working knowledge of Microsoft Office.
Passionate about service delivery and customer satisfaction.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Healthcare Cash Plan (Including 24hr GP,)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

Referrals increase your chances of interviewing at Just Size 2 by 2x

Get notified about new Customer Service Coordinator jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago