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A leading beauty brand, Gisou, is seeking a Counter Manager at Selfridges, London. This pivotal role involves brand leadership, team building, and cultivating strong retailer partnerships. Ideal candidates will have extensive beauty experience, a passion for haircare, and exceptional leadership skills.
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About Us
At Gisou we are on a mission to make the world GLOW! As a rapidly growing scale-up, we're dedicated to crafting iconic beauty products and activations, and building a world-class team to drive our vision and brand forward. We are talent obsessed and deeply believe that the raw skills of our people, and their collective brilliance is what makes us truly extraordinary!
About Us
At Gisou we are on a mission to make the world GLOW! As a rapidly growing scale-up, we're dedicated to crafting iconic beauty products and activations, and building a world-class team to drive our vision and brand forward. We are talent obsessed and deeply believe that the raw skills of our people, and their collective brilliance is what makes us truly extraordinary!
About The Role
As our inaugural Counter Manager, you’ll play a pivotal role in amplifying Gisou’s presence at Selfridges. This is more than a retail job—it's a brand-building opportunity. You’ll be the face of Gisou on the shop floor, inspiring customers with your deep knowledge of haircare, nurturing a high-performing team, and cultivating a strong partnership with Selfridges.
You’ll bring the Gisou Honey Glow to life, every single day—through warm service, expert advice, and heartfelt care.
Key Responsibilities
Brand Leadership & Counter Excellence
Lead the day-to-day management of the Gisou counter at Selfridges.
Deliver a best-in-class brand experience, embodying Gisou’s values and storytelling with every interaction.
Be the go-to expert on all things Gisou: from product knowledge to heritage, ingredients, and usage.
Ensure the counter is visually merchandised to brand standards and always looking its glowing best.
Team Building & Leadership
Recruit, train, and lead a small but mighty team of Beauty Advisors.
Motivate and coach the team to meet and exceed sales targets and KPIs.
Foster a positive, collaborative, and high-energy working environment.
Lead by example with exceptional customer service, deep product knowledge, and a proactive mindset.
Retailer Relationship & Partnership
Build and maintain a strong, collaborative relationship with Selfridges’ management and beauty teams.
Partner with the Gisou HQ team to plan and execute in-store events, animations, and activations.
Monitor inventory levels and manage stock replenishment to avoid sell-outs or overstock.
Sales Performance & Insights
Track daily, weekly, and monthly sales performance, reporting insights and opportunities to HQ.
Use data and customer feedback to drive performance, engagement, and loyalty.
Champion operational excellence and ensure compliance with all retail standards and guidelines.
We Are Looking For
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