Customer Service Planner

Stonewater; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner in Chingford. This role involves handling calls, scheduling appointments, and ensuring service efficiency. Candidates should have strong communication and organizational skills, with a background in administration and planning within a housing context. Benefits include 26 days holiday, enhanced pension plans, and development opportunities.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save scheme

Enhanced Maternity & Paternity Pay

Flexible Working & Bank Holidays

Cycle to Work scheme

Volunteering (2 paid days)

Learning & Development Opportunities

Qualifications

• Previous administration experience required.
• Experience in scheduling/planning in Social Housing or Contractor repairs environment.
• Good written and verbal English skills.

Responsibilities

• Handle high volumes of calls and liaise with clients and subcontractors.
• Ensure jobs are scheduled to meet contractual Service Level Agreements.
• Manage demanding customers and address service failures.

Skills

Communication

Organization

Customer Service

Planning Knowledge

Tools

Microsoft Office

Job description

Permanent – Full Time (09:00am – 18:00pm)

Due to continued growth, we’re looking to recruit a Customer Service Planner to join us, based at our office in Chingford, E4 8TD.

About the Role

Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. You will ensure that future jobs are scheduled in a manner that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team using various communication methods including telephony and email.

Using our MS system, you’ll actively schedule available operatives and subcontractors, discuss complex repairs, manage demanding customers, and address service failures, with the role of instilling customer confidence.

About You

Candidates will have the following:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required to undertake various maintenance tasks.
• Planning knowledge of sequencing works or undertaking them concurrently.
• Ability to prioritize works and ensure jobs are within targets and scheduled where practicable.
• Previous experience handling high call volumes and customer repair enquiries.
• Good written and verbal English skills.
• Proficient in Microsoft Office.
• Strong organization and communication skills, capable of engaging with stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note: No hybrid working; must work from the office in Chingford.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save scheme
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday scheme
• Flexible Working & Bank Holidays
• Cycle to Work scheme
• Volunteering (2 paid days)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in communities. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.

Build your career with a leading property services company that values diversity and talent. We are proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application. We shortlist and interview throughout the advert's duration and encourage early applications. We reserve the right to close the advert early if we receive a high volume of suitable candidates.