Customer Service Planner

Morgan Sindall Property Services Limited; London; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading company is seeking a Customer Service Planner to join their team in London, focusing on scheduling appointments and ensuring job completion meets service agreements. Ideal candidates will have a strong background in scheduling within Social Housing, excellent communication skills, and a passion for customer service.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Life Assurance & Accident Cover

Share Save Scheme

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday Scheme

Flexible Working

Cycle to Work Scheme

Paid Volunteering Days

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

Qualifications

• At least 12 months scheduling/planning experience in Social Housing or Contractor repairs.
• Previous administration experience required.
• Experience managing high call volumes and repair inquiries.

Responsibilities

• Handle high volumes of calls and schedule appointments with clients and subcontractors.
• Use MSi system to manage jobs and provide updates.
• Ensure jobs meet Service Level Agreements without making false promises.

Skills

Effective communication skills

Prioritization

Customer satisfaction

Knowledge of sequencing

Administration

Scheduling/planning

Managing high call volumes

Tools

Microsoft Office

Job description

Customer Service Planner

Reference - MSPS192858

Expiry date - 15/07/2025

Location - Maida Vale, London

Salary - £28,000 - £29,000

About the Role

We are seeking a Customer Service Planner to join our team due to continued growth.

In this role, you will handle high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure jobs are scheduled to meet contractual Service Level Agreements without making false promises. You will communicate with residents using various methods including phone and email.

Using our MSi system, you will schedule operatives and subcontractors, discuss complex repairs, and manage demanding customers and service failures, aiming to build customer confidence.

Candidate Requirements

• Previous administration experience
• At least 12 months of scheduling/planning experience within Social Housing or Contractor repairs
• Effective communication skills with operatives, subcontractors, and residents
• Knowledge of sequencing and concurrent work planning
• Ability to prioritize and monitor ongoing jobs within targets
• Experience managing high call volumes and repair inquiries
• Proficiency in Microsoft Office
• Passion for service delivery and customer satisfaction

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Life Assurance & Accident Cover
• Share Save Scheme
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday Scheme
• Flexible Working & Bank Holidays
• Cycle to Work Scheme
• Paid Volunteering Days
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include repairs, refurbishments, compliance, and maintenance.

With over 1000 employees, we foster a culture that values diversity, innovation, and customer focus.

We support the resettlement of armed forces personnel.

Please refer to the full job description after applying. We review applications throughout the advert duration and may close early if we receive sufficient candidates.