Customer Service Planner

Blue Octopus; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner to manage high volume scheduling and client communications. The ideal candidate will have proven experience in planning within the social housing sector, emphasizing customer satisfaction and operational efficiency. Join a dynamic team focused on enhancing residents' living conditions and driving service excellence.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Previous administration experience required.
• Minimum 12 months experience in scheduling/planning.
• Ability to manage high volumes of calls.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Ensure jobs meet contractual Service Level Agreements.
• Resolve customer repair enquiries effectively.

Skills

Communication

Scheduling

Customer Service

Prioritization

Tools

Microsoft Office

Job description

Permanent – Full Time

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team using communication methods including telephony and email.

Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, with the role to instil customer confidence.

Candidate Requirements

• Previous administration experience.
• Minimum 12 months proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with operatives, subcontractors, and residents.
• Knowledge of sequencing works or undertaking them concurrently.
• Ability to prioritize works and ensure jobs are within target and scheduled appropriately.
• Experience dealing with high volumes of calls and customer repair enquiries.
• Good knowledge of Microsoft Office.
• Passionate about service delivery and customer satisfaction.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in communities. Our services include responsive repairs, refurbishments, compliance, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.

Build your career with a leading property services company, where diversity and talent are key to our success.

MSPS supports the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview throughout the advert duration. Apply early to avoid disappointment, as we reserve the right to close the advert early if we receive a high volume of suitable candidates.