Customer Service & Orders Coordinator

MTrec Limited; Shildon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Immediate start

Permanent after 12 weeks

Competitive salary

Mon-Fri hours

Friendly environment

Accessible offices

Job summary

MTrec Commercial is seeking an experienced Customer Service Administrator to join their customer services team. You will ensure access and supply of products with a high service standard, acting as the key contact for customer-facing operations.

In this role you will handle data processing, communication with customers, issue resolution, and order monitoring while collaborating with warehouse, planning, and other departments to deliver on time and accurately.

Qualifications

• Resilience and results-driven mindset.
• Ability to learn new activities or business areas.
• Capable of thriving in a fast-paced environment and prioritising tasks.
• Clear, professional communication with diverse audiences.
• Customer-first mindset and strong interpersonal skills.
• Empathy, patience and tact in interactions.
• Willingness to drive change and take initiative.
• Team collaboration and cross-functional cooperation.
• Keen attention to detail in all records and processes.

Responsibilities

• Data processing: receive, process, and manage customer orders accurately.
• Communicate with customers about products, pricing, and policies; coordinate with warehouses and planning.
• Investigate and resolve customer complaints with empathy and diplomacy.
• Maintain organized records of interactions and transactions.
• Monitor order status and ensure on-time delivery; track KPIs.
• Analyze feedback and contribute to process improvements and documentation.
• Collaborate with sales, operations, finance, and IT to meet customer needs.
• Provide invoice and billing support; clarify documents and resolutions.
• Perform quality checks on documents and data entries to identify errors.
• Participate in training to enhance front office skills and knowledge.
• Present business topics using MS Office tools to internal teams or customers.
• Perform other duties relevant to the role.

Skills

Data processing

Customer service

Communication

Job description

MTrec Commercial is seeking an experienced Customer Service Administrator to join their customer services team. You will ensure access and supply of products with a high service standard, acting as the key contact for customer-facing operations.

In this role you will handle data processing, communication with customers, issue resolution, and order monitoring while collaborating with warehouse, planning, and other departments to deliver on time and accurately.