Customer Service & Order Fulfillment Specialist

Jackson Hogg Ltd; Billingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Jackson Hogg Ltd are recruiting a Customer Service Executive in Billingham to join a growing team. You will be the first point of contact for customers, handling enquiries, processing orders and maintaining records.

This role suits someone with customer service or administration experience who is organised, proactive and comfortable in a fast-paced environment, delivering outstanding service and contributing to team performance.

Qualifications

• Previous experience in customer service, sales support or administration.
• Excellent communication skills with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workloads and work effectively under pressure.
• Proactive and positive approach to problem-solving.

Responsibilities

• Manage customer enquiries via phone and email
• Process sales orders accurately and efficiently
• Maintain and update customer records and order information
• Handle returns, credits, invoices, and proof of delivery requests
• Keep customers informed of order progress, delivery dates, and any delays
• Resolve customer issues promptly and professionally
• Produce reports and maintain spreadsheets to ensure accuracy
• Support the wider team with administrative and customer service activities
• Work towards individual and team performance targets

Skills

Communication skills

Organisational skills

IT skills

Prioritisation

Problem solving

Phone etiquette

Tools

Microsoft Office

Job description

Jackson Hogg Ltd are recruiting a Customer Service Executive in Billingham to join a growing team. You will be the first point of contact for customers, handling enquiries, processing orders and maintaining records.

This role suits someone with customer service or administration experience who is organised, proactive and comfortable in a fast-paced environment, delivering outstanding service and contributing to team performance.