Customer Experience & Orders Specialist

Jackson Hogg Ltd; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Job summary

Jackson Hogg Ltd is recruiting a Customer Service Executive to join our client’s Billingham team. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring service levels are met.

The role suits someone with customer service or administration experience who enjoys problem-solving, building relationships, and delivering outstanding service in a fast-paced environment. Excellent communication and IT skills are essential.

Qualifications

• Previous experience within a customer service, sales support, or administration role.
• Excellent communication skills with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to prioritise workloads and work effectively under pressure.
• A proactive and positive approach to problem-solving.

Responsibilities

• Manage customer enquiries via phone and email
• Process sales orders accurately and efficiently
• Maintain and update customer records and order information
• Handle returns, credits, invoices, and proof of delivery requests
• Keep customers informed of order progress, delivery dates, and any delays
• Resolve customer issues promptly and professionally
• Produce reports and maintain spreadsheets to ensure accuracy
• Support the wider team with administrative and customer service activities
• Work towards individual and team performance targets

Skills

Customer service

Administration

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Jackson Hogg Ltd is recruiting a Customer Service Executive to join our client’s Billingham team. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring service levels are met.

The role suits someone with customer service or administration experience who enjoys problem-solving, building relationships, and delivering outstanding service in a fast-paced environment. Excellent communication and IT skills are essential.