Customs & Haulage Ops Coordinator — Data-Driven Impact

Jackson Hogg Ltd; Cramlington; On-site; GBP 27,000 - 36,000; Full time

Job summary

Jackson Hogg Ltd in Northumberland is seeking an experienced Customs & Haulage Operations Coordinator to support the efficient management of transport, logistics and customs operations within a busy team.

You will coordinate day-to-day activities, liaise with customers, carriers and internal departments, monitor performance against KPIs, analyse data, maintain records, and contribute to continuous improvements while ensuring accuracy and compliance.

Qualifications

• Previous experience within customs, haulage, transport or logistics is preferred but not essential.
• Excellent IT skills, including Microsoft Excel and business management systems
• A data-driven approach with the ability to analyse operational data and produce reports
• Strong attention to detail and accuracy
• Excellent planning and organisational skills
• The ability to prioritise workloads and manage multiple tasks simultaneously
• Strong communication and stakeholder management skills

Responsibilities

• Coordinate day-to-day customs and haulage activities to ensure efficient operations
• Liaise with customers, carriers, suppliers, customs agents and internal departments
• Monitor operational performance and service delivery against key metrics
• Analyse operational data to identify trends, efficiencies and opportunities for improvement
• Maintain accurate records and system data
• Support customs-related administration and compliance processes
• Investigate and resolve operational issues in a timely manner
• Produce reports and performance information for management
• Assist with process improvement initiatives across the operation

Skills

Excel

Data analysis

Organisational skills

Stakeholder management

IT systems

Tools

Business management systems

Job description

Jackson Hogg Ltd in Northumberland is seeking an experienced Customs & Haulage Operations Coordinator to support the efficient management of transport, logistics and customs operations within a busy team.

You will coordinate day-to-day activities, liaise with customers, carriers and internal departments, monitor performance against KPIs, analyse data, maintain records, and contribute to continuous improvements while ensuring accuracy and compliance.