Customer Service & Ops Coordinator – Varied, Fast-Paced

Reed; Lancashire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Growing business

Potential permanent employment

Long-term career prospects

Job summary

Reed in Lancaster area is seeking a Customer Service & Operations Coordinator to join their busy team. This role combines customer service, administration, order processing, logistics coordination, and operational support.

You will manage customer enquiries, coordinate deliveries, maintain records, and support daily business operations in a fast-paced environment. The ideal candidate will thrive under pressure, be highly organised, and able to handle multiple priorities.

Qualifications

• Previous customer service experience.
• Strong administration and organisational skills.
• Experience using CRM or database systems.
• Excellent attention to detail.
• Ability to multitask and prioritise workload.
• Confident communication skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Managing inbound customer enquiries via phone and email
• Resolving customer issues and providing first-class service
• Processing orders, returns, replacements, and service requests
• Maintaining accurate records within internal systems
• Coordinating collections, deliveries, and operational activities
• Liaising with internal departments and external providers
• Monitoring and resolving delivery-related queries
• Raising and managing claims where required
• Providing administrative support across the wider team

Skills

Customer Service

Administration

CRM systems

Attention to detail

Multitasking

Communication

Problem solving

Teamwork

Job description

Reed in Lancaster area is seeking a Customer Service & Operations Coordinator to join their busy team. This role combines customer service, administration, order processing, logistics coordination, and operational support.

You will manage customer enquiries, coordinate deliveries, maintain records, and support daily business operations in a fast-paced environment. The ideal candidate will thrive under pressure, be highly organised, and able to handle multiple priorities.