(*) Customer Service Operator | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Scunthorpe; On-site; GBP 23,000 - 29,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Customer Services Operator for the Southend Site. The role is part-time, comprising two 22.5-hour posts, in a fast-paced switchboard team that manages a wide range of queries and urgent calls.

You will work under the Head of Customer Services and a supervisor within a 4-week, 365/24/7 rota, including weekends and public holidays. Strong literacy, numeracy and IT skills are essential, with a courteous, calm approach at all times.

Qualifications

• Excellent literacy and numeracy skills.
• Excellent communication and customer service ability.
• Basic IT skills; knowledge of patient administration systems is beneficial.

Responsibilities

• Handle varied queries and urgent/emergency calls.
• Provide courteous, high-quality customer service.
• Operate across sites with a 4-week 365/24/7 rota.
• Support colleagues and cover shifts, including weekends and holidays.

Skills

Communication skills

Numeracy

Literacy

Calm under pressure

Tools

Microsoft Office

Job description

Customer Service Operator | Mid and South Essex NHS Foundation Trust

Company: Southend University Hospital NHS Trust

We are looking for enthusiastic team players to join our friendly, professional and extremely fast-paced Customer Services Department on a part-time basis ( 2 x 22.5-hour posts)

This is an outstanding opportunity to join our fast-growing, forward-thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with a very varied queries and urgent/emergency calls.

As a Customer Services Operator you would be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in all circumstances during their shift.

Previous candidates need not apply

No VISA sponsorship available for this role

Working in autonomy and supported by the MSE Head of Customer Services and the Supervisor, the Customer Services Operator will provide an excellent level of service within a 4 week 365/24/7 staff rota across a varied shift pattern which includes all weekends, unsocial hours and public holidays including Christmas.

You should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance, assist the department to cover sickness but also with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience.

You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role. Punctuality and adherence to the department code of conduct are essential. Knowledge of Information Technology (Microsoft Packages) keyboard skills and Patient Administration System, would be beneficial too.

This vacancy will be for the Southend Site, however there may be circumstances that you may have to cover another site.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Are you looking for an exciting customer-focused role using your unique qualities, then we want to hear from you.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

This advert closes on Tuesday 20 Oct 2026