Customer Service & Operations Administrator - 40h/wk + Bonus

Confidential; England; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary 28–30k

Performance bonus up to £2k

Training and progression

Family-run business

Job summary

Confidential, Ipswich-based heating and cooling firm, is seeking a Customer Service & Operations Administrator to join the team. The role covers answering calls, diary management for engineers, liaising with agents and landlords, invoicing using Xero, and following up quotations to convert enquiries into bookings.

You will need experience in administration and customer service, bookkeeping with Xero, and a sales mindset. Strong communication, organisation, and initiative are essential.

Qualifications

• Experience in administration and customer service.
• Bookkeeping experience, ideally using Xero.
• Sales experience or ability to follow up quotations.
• Excellent communication and organisational skills.
• Ability to prioritise, problem-solve and take initiative.
• Experience in heating, plumbing, construction or property management is a plus.

Responsibilities

• Customer service: answering phone, first point of contact
• Diary management: coordinate engineers’ diaries, schedule servicing, breakdowns, installations
• Liaise with estate agents, letting agents and landlords; manage work orders
• Bookkeeping and accounts: invoicing, reconciliations, credit control, financial admin
• Sales and quotation follow-ups: convert enquiries into bookings
• Updating CRM and improving efficiency

Skills

Customer service

Diary management

Scheduling

CRM software

Communication

Organisation

Initiative

Attention to detail

Tools

Xero

CRM system

Job description

Confidential, Ipswich-based heating and cooling firm, is seeking a Customer Service & Operations Administrator to join the team. The role covers answering calls, diary management for engineers, liaising with agents and landlords, invoicing using Xero, and following up quotations to convert enquiries into bookings.

You will need experience in administration and customer service, bookkeeping with Xero, and a sales mindset. Strong communication, organisation, and initiative are essential.