Customer Service & Operations Admin – Mon–Fri, £28k–£30k

Effective Recruitment Solutions Ltd; Ipswich; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Performance bonus up to £2,000

Competitive salary

Training and progression

Modern systems

Supportive family-run business

Job summary

Proactive People is seeking a Customer Service Administrator / Operations Administrator in Ipswich for a busy heating and cooling firm. The role covers customer service, diary planning, and basic bookkeeping, with a focus on improving efficiency and customer experience.

The ideal candidate will have administration and customer service experience, knowledge of Xero, and a proactive, detail-oriented mindset. Salary £28,000-£30,000 with a performance bonus up to £2,000 per year.

Qualifications

• Previous experience in administration and customer service.
• Bookkeeping experience, ideally using Xero.
• A sales background or confidence in following up quotations and converting enquiries.

Responsibilities

• Answering customer calls and serving as first point of contact.
• Diary management: coordinate engineers’ schedules for servicing, breakdowns and installations.
• Manage work orders from letting agents/landlords, liaise with tenants and property managers.
• Invoicing and bookkeeping support using Xero; credits and reconciliations.
• Follow up quotations and convert enquiries into bookings; identify opportunities.
• Update CRM and improve process efficiency.

Skills

Customer service

Communication

Organisation

Problem solving

Attention to detail

Tools

Xero

CRM systems

Job description

Proactive People is seeking a Customer Service Administrator / Operations Administrator in Ipswich for a busy heating and cooling firm. The role covers customer service, diary planning, and basic bookkeeping, with a focus on improving efficiency and customer experience.

The ideal candidate will have administration and customer service experience, knowledge of Xero, and a proactive, detail-oriented mindset. Salary £28,000-£30,000 with a performance bonus up to £2,000 per year.