Customer Service & Operations Administrator

Arjo; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday buy/sell scheme

Eye care vouchers

Cycle to work scheme

Perks app

Discounted gym memberships

Job summary

Arjo is seeking a Customer Service Administrator to join the busy Service Support team in Gloucester. You will manage end-to-end administration of customer service activities, act as central contact for queries, and support field service engineers, contract managers and data compliance to meet SLAs.

Key duties include logging service requests, monitoring orders, preparing quotes and maintaining asset data in ERP systems.

Qualifications

• Experience in customer-facing administration and service coordination.
• Ability to log and track service requests accurately within KPIs.
• Proficient in ERP/CRM systems and Microsoft Office tools.
• Strong communication skills and professional telephone manner.
• Organised, detail-oriented and able to meet deadlines.
• Collaborative team player with a proactive approach.

Responsibilities

• Process customer service requests via email/phone and log orders within KPIs.
• Monitor service, repair and maintenance orders and chase parts/engineer attendance.
• Respond promptly to calls, emails and back-office tasks.
• Prepare quotes for repair work and spare parts per contract terms.
• Maintain customer asset data in ERP systems, incl. serial numbers/locations.
• Manage/update third-party service portals and share knowledge with colleagues.
• Develop product knowledge to support first-line triage and assist teammates.

Skills

Customer service

Organisational skills

Time management

Communication skills

Team player

Attention to detail

Telephone manners

Tools

SAP

Salesforce

Microsoft Office

Job description

Arjo is seeking a Customer Service Administrator to join the busy Service Support team in Gloucester. You will manage end-to-end administration of customer service activities, act as central contact for queries, and support field service engineers, contract managers and data compliance to meet SLAs.

Key duties include logging service requests, monitoring orders, preparing quotes and maintaining asset data in ERP systems.