Customer Service & Support Administrator (FTC)

Arjo Italia S.p.A.; Gloucester; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Long service awards

Holiday buy/sell scheme

Eye care vouchers

Cycle to work scheme

Perks app

Gym membership discounts

Job summary

Arjo Italia S.p.A. is seeking a Customer Service Administrator for a 6-month FTC in Gloucester. You will handle end-to-end service administration, support field engineers and internal teams, and ensure SLAs are met.

The role requires strong customer service, organisation, and communication skills in a fast-paced healthcare environment. The position offers 37 hours per week, Monday to Friday, based at Barnwood Point Business Park in Gloucester.

Qualifications

• Customer service experience in a busy environment.
• Strong organisational and time-management skills to meet deadlines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Experience with ERP and CRM systems (SAP, Salesforce).
• Clear written and verbal communication skills.

Responsibilities

• Log service, repair and spare parts orders within KPIs.
• Monitor orders and chase parts/engineer attendance as needed.
• Respond to calls, emails and back-office tasks promptly.
• Prepare quotes for repair work and spare parts per contract terms.
• Maintain accurate customer asset data in ERP systems.

Skills

Customer service

Organisational skills

MS Office

ERP systems

CRM systems

Communication

Attention to detail

Tools

SAP

Salesforce

Job description

Arjo Italia S.p.A. is seeking a Customer Service Administrator for a 6-month FTC in Gloucester. You will handle end-to-end service administration, support field engineers and internal teams, and ensure SLAs are met.

The role requires strong customer service, organisation, and communication skills in a fast-paced healthcare environment. The position offers 37 hours per week, Monday to Friday, based at Barnwood Point Business Park in Gloucester.