Customer Service Officer - Islington

The Co-operative Bank plc; London; On-site; GBP 27,000; Full time

Job summary

A leading bank in the UK is seeking a Customer Service Officer in Islington to provide exceptional customer support. The role involves direct interaction with banking customers, cash management, and facilitating appointments. Ideal candidates will have a passion for customer service and a commitment to the bank's ethical values, with full training provided for those new to banking.

Benefits

27 days holiday plus bank holidays

Premium Allowance for Saturday working

Competitive pension with up to 10% employer contribution

Income protection/life assurance

2 paid volunteer days per year

Corporate discounts for over 800 retailers

Qualifications

• Previous experience in customer service required.
• Ability to handle cash and navigate multiple systems.
• Strong communication skills and ability to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers.
• Support customers through various channels and manage cash.
• Work towards team targets and participate in community outreach.

Skills

Customer service

Cash handling

Communication

Problem solving

Job description

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Join to apply for the Customer Service Officer - Islington role at The Co-operative Bank plc

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The Co-operative Bank plc provided pay range

This range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Officer
Location: Islington (with advocate support based at our Wood Green branch)
Hours: Full Time - 35 hours per week
Monday - Friday 09:00 to 16:30
Salary: £26,450
Close date: 01/07/2025

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the `Branch Network of the Year' several years running!

We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn't matter if you haven't worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

What a typical day will look like:

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across a variety of channels including in person, telephone and secure messages
• Identifying and addressing customer's needs
• Cash management control
• Utilizing various internal systems to update customer records
• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
• Protecting and educating customers against fraud and scams
• Engaging with customers from various backgrounds including those who may be vulnerable
• Working towards personal/team targets and objectives
• Adhering to day to day regulatory and compliance requirements
• Working as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participating in community outreach work and charity projects

Knowledge, skills and experience required:

• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Premium Allowance and Time in Lieu for Saturday working
• Competitive pension with up to 10% employer contribution
• Income protection/life assurance
• 2 paid days for volunteering per year
• `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme
• Wellbeing support `Help@Hand' offers mental health support, physiotherapy and GP appointments
• Colleague network groups committed to inclusion and diversity within our Bank
• Family friendly policies and supportive working environment

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking and Financial Services

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