Telesales Supervisor

Würth UK; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Telesales Supervisor to lead a dynamic telesales team in Erith. The ideal candidate will have strong leadership skills and a track record in driving sales performance. This full-time role involves mentoring team members while ensuring a high level of service and productivity in a fast-paced environment. The company values inclusion and diversity, providing an opportunity for career growth in a supportive atmosphere.

Qualifications

• Experience in telesales within a B2B environment.
• Proven track record in team management or supervision.
• Strong analytical skills to assess performance metrics.

Responsibilities

• Supervise daily telesales activities in a call centre environment.
• Coaching the team to improve sales techniques and customer service.
• Generate reports on sales performance and provide feedback.

Skills

Leadership

Communication

Motivation

Organisational

Customer Focus

Analytical Skills

Tools

CRM Systems

MS Office Suite

Call Centre Software

Job description

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Recruitment specialist for all Internal Wurth UK positions

Job title

Location

Erith,London

Department

Internal Sales

Job type

Full time

Hours

37.5

Job Role

We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment.

Key Responsibilities:

• Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism.
• Monitor calls and provide coaching to improve sales techniques, customer service, and compliance.
• Conduct regular team meetings, training sessions, and performance reviews.
• Generate reports on team performance, sales metrics, and customer feedback.
• Handle escalated customer queries and complaints professionally and promptly.
• Motivate and support the telesales team to maintain high morale and a positive working environment.
• Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies.
• Ensure compliance with company policies, procedures, and relevant industry regulations.
• Coach the sales team on selling techniques and best practices through “ride alongs” with each individual.
• Strong leadership and team management skills
• Excellent communication, interpersonal and motivational skills.
• Ability to analyse performance data and implement strategies for improvement.
• Proficient in CRM systems, MS Office suite and call centre software.
• Strong organisational and time management skills.
• High level of professionalism and customer focus.
• Experience in the automotive, construction or industrial supply sectors.
• Experience with telesales, preferably within a B2B environment.
• Previous experience supervising or mentoring a telesales team.

If this sound like you and you would like to build a career with a modern, progressive company with an eye on the future, apply for this position by clicking the button below. Be a part of the Würth success story; work in a positive environment alongside a multi-national team, and fast track your career.

We are committed to inclusion and diversity for the future success of the Wurth Group.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing

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