Customer Service Officer — Flexible Hours & Digital Support

South Yorkshire Pension Authority; Barnsley; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible working hours

Free on-site parking

Job summary

South Yorkshire Pension Authority in Barnsley is seeking a Customer Service Officer to join the Customer Services Team. You will handle enquiries by phone, email and post, delivering a high-quality, customer-focused service while promoting a digital approach.

The role requires a Level 2/3 qualification or equivalent, strong IT skills, and excellent written and oral communication. We offer flexible working hours and on-site parking in a modern office.

Qualifications

• Level 2/3 qualification or equivalent; evidence ability at an equivalent level.
• Working knowledge of relevant systems, equipment, processes and procedures.
• Strong communicator (oral and written) with accuracy, able to prioritise and organise own workload.

Responsibilities

• Handle enquiries via telephone, letter, email and live chat, delivering a high quality customer-focused service.
• Promote and support digital self-service channels to accelerate channel shift.
• Respond to enquiries accurately and make appropriate decisions from available options.

Skills

Customer service

Communication

Time management

Education

Level 2/3 qualification or equivalent

Tools

IT tools

Job description

South Yorkshire Pension Authority in Barnsley is seeking a Customer Service Officer to join the Customer Services Team. You will handle enquiries by phone, email and post, delivering a high-quality, customer-focused service while promoting a digital approach.

The role requires a Level 2/3 qualification or equivalent, strong IT skills, and excellent written and oral communication. We offer flexible working hours and on-site parking in a modern office.