Customer Experience Specialist – Flexible Hours

Blackpool Skip Hire Ltd.; United Kingdom; Remote; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Up to 29 days annual leave

Flexible working arrangements

Discounted gym membership

Attractive pension scheme

Job summary

Fylde Council is seeking a dedicated Customer Services Officer to join a busy contact centre and front desk in the Town Hall. You will handle a broad range of enquiries across multiple channels, resolve issues, and ensure high-quality service is delivered to residents and visitors.

The role requires strong IT skills, adaptability, and teamwork to manage fluctuating demand and contribute to service improvements. Temporary contract with standard hours and a strong pension offer.

Qualifications

• Computer literate with the ability to understand, interpret and update IT systems related to customer enquiries.
• Ability to adapt behaviour in response to customers’ needs.
• Ability to handle potentially contentious issues and de-escalate complaints; work as a team player.
• Respond to ongoing service changes while maintaining high levels of service.

Responsibilities

• Work in a busy, challenging call centre environment.
• Assist face to face customers at the Customer Services counter on a wide range of enquiries.
• Fully resolve customer enquiries by taking ownership and taking appropriate action.
• Use a range of IT systems to process customer information for Council Services.
• Identify trends and suggest improvements for service delivery.

Skills

Customer service

Call centre experience

IT systems literacy

Communication skills

Job description

Fylde Council is seeking a dedicated Customer Services Officer to join a busy contact centre and front desk in the Town Hall. You will handle a broad range of enquiries across multiple channels, resolve issues, and ensure high-quality service is delivered to residents and visitors.

The role requires strong IT skills, adaptability, and teamwork to manage fluctuating demand and contribute to service improvements. Temporary contract with standard hours and a strong pension offer.