Customer Service Officer - Fixed Term

TN United Kingdom; Bradford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their Front of House team. This part-time role offers an exciting opportunity to interact with students and visitors, ensuring a warm and welcoming environment. You will be responsible for managing enquiries, processing applications, and maintaining data accuracy while adhering to GDPR compliance. If you are passionate about customer service and committed to fostering an inclusive atmosphere, this role is perfect for you. Join a team that values equity, diversity, and positive transformation in education.

Qualifications

• Experience in a busy customer service environment is essential.
• High-level keyboard and word processing skills required.

Responsibilities

• Provide friendly service and process queries efficiently.
• Manage visitor logs and ensure safety guidelines are followed.

Skills

Customer Care

Communication Skills

Organisational Skills

Data Processing

GDPR Compliance

Education

GCSE in Maths

GCSE in English

Level 2 Qualification in Maths

Level 2 Qualification in English

Tools

Visitor Management Software

Microsoft Word

Microsoft Excel

Job description

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Customer Service Officer - Fixed Term, Bradford

Client: Bradford College

Location: Bradford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 19dff83c9c32

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

We have a fantastic opportunity to join our dedicated and friendly Front of House team as a Customer Services Officer.

The post holder will act as the first point of call for students, enquirers, visitors to the College, and staff, demonstrating excellent customer care, communication, and organisational skills.

You will be responsible for the timely and accurate processing of data within the front of house experience and be able to handle enquiries, applications, and enrolments for courses available at Bradford College. The post involves direct interaction with students and visitors at Reception, within the One Stop Shop, or other student-facing locations.

This is a Fixed Term position for 18 months, working part-time for 18 hours per week, Monday to Friday until 12 pm.

Please note that this role will primarily be based at our Bowling Back Lane site but will require flexibility to work at other sites as needed.

Main Responsibilities:

• Provide a warm, friendly service to students, staff, enquirers, and visitors, processing queries efficiently and signposting appropriately.
• Issue temporary and replacement student and staff ID cards.
• Process and log visitors using visitor management software, ensuring they are welcomed and understand safety and safeguarding guidelines.
• Answer and log all phone data to the college.
• Manage the use of a virtual chat bot or similar for the college front of house.
• Handle customer queries received via the college email(s).
• Log and process lost property.
• Follow up on queries to maximize conversions to applications and enrolments.
• Improve data input accuracy and quality continually.
• Utilize Management Information Systems to input and access data, maintaining GDPR compliance.

The Ideal Candidate

The candidate should be learner and quality-focused, committed to our vision of transforming lives. They should contribute positively to our journey to Outstanding, fostering a positive environment, with Equity, Diversity & Inclusion embedded in their core values.

Education & Training

• GCSE 4-9 (A*-C) or a nationally recognized level 2 qualification in Maths or equivalent (CSE 1, O Level A-C).
• GCSE 4-9 (A*-C) or a nationally recognized level 2 qualification in English or equivalent.
• Proven high-level keyboard/word processing skills and good knowledge of Word, Excel, and internet use.

Experience

• Experience working in a busy customer service environment.