Customer Services Officer

Herefordshire Council; East Midlands; Híbrido; GBP 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS pension

31 days annual leave

Flexible working

Staff benefits & discounts

Career progression

Descripción de la vacante

Herefordshire Council is seeking a Customer Service Officer to be a first point of access for the public and professionals contacting Herefordshire Adult Social Care. You will join the Advice and Referral Team to work alongside Social Workers and Occupational Therapists, helping to deliver effective services for customers.

The role involves guiding customers to the right response across community, voluntary sectors, health services, or Adult Social Care pathways, using a strengths-based

Formación

• GCSE English grade A-C or equivalent.
• Experience in an office/administrative/secretarial role.
• Positive approach when working with the public and team members.
• Ability to follow processes and search for information whilst taking a call.
• Self-motivation, approachable and helpful.

Responsabilidades

• Provide first point of access for members of the public and professionals contacting Herefordshire Adult Social Care.
• Work with Social Workers and Occupational Therapists to connect customers with the right response.
• Support a diverse population and link customers to appropriate community, voluntary, health, or statutory services.

Conocimientos

GCSE English

Office experience

Positive attitude

Process following

Self-motivated

Descripción del empleo

Salary: HC5 £26,847 to £29,071 per annum

The Role

We are looking for a Customer Service Officer to help us provide a first point of access for members of the public and professionals contacting Herefordshire Adult Social Care.

Working within the Advice and Referral Team alongside our Social Workers and Occupational Therapists, you will thrive in effective services for the customer.

What will you be doing?

As a Customer Service Officer you will work as part of a wider team with scope to support a diverse population; and using a strengths based approach you will connect the customer with the right response to meet their presenting need(s); whether that be, within the community/voluntary sector/health services/charitable services, or by introduction into the Adult Social Care Pathway.

About You

• GSCE English, grade A to C or Equivalent.
• Experience of working in an office, or an administrative, secretarial role.
• A positive approach in working with the public and team members.
• Ability to follow processes and search for information whilst taking a call.
• Ability to demonstrate self-motivation, together with being approachable and helpful.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Starting Salary of £26,847 to £29,071
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progress including routes in customer services, commissioning for adult social care, trusted assessors, and apprenticeships.
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.

One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Creating an inclusive workplace

Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.

Commitments, Covenants and Statutory Obligations

Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.

We welcome applicants whatever their personal characteristics or social identity.

All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all our staff, visitors and volunteers to share in this commitment.