Out of Hours Call Advisor

Somerset Care Group; Taunton; Sur place; GBP 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Full induction and training

Part-time opportunities

Enhanced weekend pay

Free DBS check

Blue Light Card discounts

Wagestream access to earnings

Wellbeing support

Rewards and recognition schemes

Refer a Friend £350 bonus

Résumé du poste

Somerset Care Group is seeking an Out of Hours Call Advisor based at our Taunton community office. You will provide on-call support for staff and clients, coordinating responses with health partners and ensuring continuity of care outside normal hours.

No prior experience required, full training provided. Eligibility to work in the UK is necessary, and weekend availability is required. This role offers part-time or full-time opportunities with enhanced weekend pay.

Qualifications

• Right to work in the UK; sponsorship not offered.
• Available to work alternate weekends.
• Previous background in care or customer service preferred but not required.

Responsabilités

• Answer telephone calls and complete calls to a satisfactory conclusion.
• Respond effectively using Somerset Care policies to urgent situations and coordinate with nurses, GP and partner agencies.
• Support planning staff by suggesting improvements to rotas to increase effectiveness.
• Establish communication channels with community staff and attend team meetings during office hours.
• Ensure changes to allocation of work are programmed in a timely fashion and prioritise time-critical calls.
• Maintain records in Home Care Roster (HCR) and report any incidents in required systems.

Connaissances

Customer service

Care background

Description du poste

Location: Wellington House, Queen Street, Taunton

Role type: Home Care

Salary: £15.12

Hours Available:

• Week 2 Sunday: 06:30-18:00

Do you like to connect with people, make a difference and do the right thing?

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

Community Somerset recruit based on values - you do not need to have experience, as we provide all the training required!

We are proud to state that we are a disability confident employer.

Everything we do at Somerset Care is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing
• Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Out of Hours Team, part of the Somerset Care Group, at our Community office in Taunton. You will provide support and point of contact for all staff and clients during the on‑call period. Plan and organise resulting changes in the work of the care and support workers in the most effective manner, whilst maintaining as much continuity of care for clients as possible. Ensure that CQC national minimum standards are met. To communicate effectively with staff, clients and relevant partner agencies thus maintaining a quality driven service.

Although no experience is required for this role, you will need to ensure you have:

• Right to work in the UK (unfortunately we are not able to offer sponsorship).
• Available to work alternate weekends.
• Previous background in care or customer service.

So, if you tick these boxes and are looking for a secure part‑time or full‑time job, you've got everything you need to start training as an Out of Hours Call Advisor to continue your social care career.

A Out of Hours Call Advisor role involves:

• To answer the telephone and complete call to a satisfactory conclusion. Ensure that all appropriate issues are reported to the Manager or Team Leader.
• To respond effectively, using Somerset Care policies, to urgent situations e.g. Contacting District nurses, GP and other partner agencies, Vulnerable Adult issues and No Response.
• To support planning staff in all bases by making suggestions for improvement to rotas to increase their effectiveness.
• To establish communication channels with community staff where appropriate and attend team meetings periodically during office hours.
• To ensure that any changes to allocation of work are programmed effectively in a timely fashion always being aware of the need to prioritise Time Critical calls.
• To establish relationships with the Initial/Rapid Response team and ensure referrals are acted upon effectively, within contracted timescales.
• To ensure that staff absence/amendment during the out of hours period are recorded appropriately on Home Care Roster (HCR) and that any planned absences are referred to the local base during office hours.
• To ensure that any incidents are recorded in HCR journal, Polar and a summary of on call activity and any issues is reported in a timely manner to each base.
• To keep the IT system fully up to date with any occurrence during the shift.
• To ensure that exceptions to service delivery are recorded and reported to either the Manager or Team Leader.
• You will attend regular review meetings, annual appraisals, team meetings, training courses and follow‑up refresher courses as required.
• To participate in regular supervision, and annual appraisal meetings
• Undertake other such duties as may be required by the Manager or Supervisor.
• You will maintain a professional and hygienic appearance.
• You will work in line with the policy on Infection Prevention and Control, according to your role.

As a valued employee, you'll have access to a range of benefits:

• Full company induction, ongoing training to gain Nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship.
• Part‑time opportunities
• Enhanced pay for weekends and bank holidays
• Free DBS check
• Blue Light Card - provides access to more than 15,000 discounts from large national retailers to local businesses!
• Access to your earnings before payday via Wagestream
• Wellbeing support available, covering a wide range of support services and events.
• Reward and recognition - Bright Sparks, Somerset Care Group Awards, Long Service Awards
• Refer a Friend Bonus - £350 per person you refer (Uncapped and paid on successful appointment)

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves "regulated activity" (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It's a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.