Customer Service Officer

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Officer to join their team. This role offers the chance to provide essential support to both internal and external customers while ensuring that service level agreements are met. With a focus on continuous improvement, you will be part of a dynamic environment that values innovation and teamwork. This position not only promises a competitive salary but also flexible work arrangements and professional development opportunities, making it an exciting step for anyone looking to grow in the energy sector.

Benefits

Competitive salary plus 11% superannuation

Flexible work arrangements

Professional Development opportunities

Employee recognition and benefits programme

Access to Employee Network Groups

Opportunity to purchase additional leave

Salary packaging

Discounted health insurance

Gym membership discounts

Qualifications

• 3+ years in a high-volume customer service environment.
• Ability to adapt to and support service objectives.
• Competency in using web-based applications.

Responsibilities

• Provide efficient first point of contact customer service.
• Process customer contacts and handle queries efficiently.
• Assist in continuous improvement and share technical knowledge.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Teamwork

Web-based Applications

Education

WA Certificate of Education or equivalent

Job description

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Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Customer Service Officer at Perth Office CBD on a 12-month Maximum Term basis.

About this role

As the Customer Service Officer, you will be required to: provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems. You will also be required to:

• Process Customer Contacts (CUST 3.1)
• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
• Assists in identifying continuous improvement and innovation within the team
• Sharing of technical knowledge and information
• Developing and improving own personal effectiveness
• Responsible for planning and implementing daily and weekly allocated work
• Responsible for end to end management of assigned task including the escalation of issues outside of process
• Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
• Follow defined business processes in administering customer queries
• Document variations to procedures, programmes and processes
• Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

About you

We are seeking someone with experience and attributes that include:

• WA Certificate of Education or equivalent
• 3 + years relevant experience in a front-line, high volume, customer service environment.
• Demonstrated ability to adapt to and support customer service objectives
• Demonstrated communication, interpersonal and teamwork skills
• Good level of written and verbal communication skills
• Demonstrated ability to achieve competency in using workplace web-based applications.
• Demonstrated ability to achieve competency in applying technical information

Joining Western Power

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

We are an employer of choice, offering our employees a range of benefits that include:

• Competitive salary plus 11% superannuation
• Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
• Professional Development opportunities including training initiatives and study assistance
• An award-winning employee recognition and benefits programme
• Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
• The opportunity to purchase up to four weeks of additional leave per year
• Access to salary packaging, social club activities, and discounted health insurance and gym membership