Customer Service & Membership Coordinator

LLOYD'S REGISTER INTERNATIONAL; Southampton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active - Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active - The Quays in Southampton is seeking a Customer Service Representative to join the team on a full-time, permanent basis. You will deliver excellent service to visitors at The Quays Swimming & Diving Complex and support membership sales targets.

The role involves admin and bookings work, with onsite parking and access to employee benefits. A friendly, proactive approach is essential to build great customer experiences.

Qualifications

• Excellent communication and customer service skills.
• Good IT and administration skills.
• Understanding of the importance of providing great customer care.
• Experience dealing with customers face to face and over the phone.

Responsibilities

• Provide a great customer service experience to visitors.
• Work towards achieving the centre's membership sales targets.
• Administer and maintain membership schemes.
• Administer a booking system.

Skills

Customer service

Communication

IT skills

Administration

Face-to-face service

Job description

BH Live Active - The Quays in Southampton is seeking a Customer Service Representative to join the team on a full-time, permanent basis. You will deliver excellent service to visitors at The Quays Swimming & Diving Complex and support membership sales targets.

The role involves admin and bookings work, with onsite parking and access to employee benefits. A friendly, proactive approach is essential to build great customer experiences.