Customer Service Manager -SHREE SHREEJI INFRASTRUCTURE LIMITED

SUCCESS RECRUITMENT CONSULTANCY LIMITED; East Midlands; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading recruitment consultancy in the East Midlands is seeking an organized Customer Service Manager to manage day-to-day operations and ensure effective handling of customer enquiries. The ideal candidate should have strong organizational skills, excellent communication abilities, and experience in customer service management. This role offers a competitive salary ranging from £31,000 to £35,000 per annum, a supportive working environment, and opportunities for professional development.

Benefits

Competitive salary

Supportive working environment

Opportunities for professional development

Career progression

Qualifications

• Proven experience in a customer service or management role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Own and manage inbound customer enquiries efficiently.
• Identify customer needs and guide them on available services.
• Produce work schedules and allocate tasks to sub-contractors.
• Monitor progress of assigned works for timely completion.
• Collect and review customer feedback through surveys.

Skills

Organizational skills

Communication skills

Multitasking

Customer expectation management

Coordination with contractors

IT systems competency

Job description

CUSTOMER SERVICE MANAGER

About Us

SHREE SHREEJI INFRASTRUCTURE LIMITED is a growing property and real estate business operating across development, investment, letting, and property management. Our activities include residential and mixed-use projects, managing our own property portfolio, and providing real estate management services on a fee or contract basis. We are committed to delivering high standards of customer service, operational efficiency, and professional property management.

Role Overview

We are seeking a proactive and organized Customer Service Manager to oversee and manage day-to-day customer service operations. This role is central to ensuring customer enquiries are handled efficiently, contractors are coordinated effectively, and internal administration runs smoothly. The successful candidate will play a key role in maintaining strong relationships with customers, contractors, and internal stakeholders.

Key Responsibilities

• Own and manage inbound customer enquiries, responding promptly and accurately via phone and email.
• Identify customer needs and provide clear guidance on available services and features.
• Undertake acceptance checks and property inspections as required.
• Produce work schedules and allocate tasks appropriately to sub-contractors.
• Monitor progress of assigned works and follow up to ensure timely completion.
• Collect, review, and follow up on customer feedback through customer surveys.
• Carry out day-to-day office administration to ensure the smooth running of the department.
• Maintain accurate records and ensure documentation is properly organized and up to date.
• Support continuous improvement in customer service processes and operational efficiency.

Requirements

• Proven experience in a customer service or customer service management role.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Ability to manage customer expectations professionally and effectively.
• Experience coordinating with contractors or third parties is desirable.
• Competency in office administration and standard IT systems.

What We Offer

• Competitive salary between £31,000 to £35,000 per annum.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• A chance to make a meaningful impact in a client-focused business.

Note : Sponsorship will be given to the eligible candidate if needed.

Hours

Monday – Friday, 9:00 AM – 5:00 PM (with occasional evenings/weekends for weddings, festivals, or events).