Customer Service Manager: Lead, Analyze & Enhance Experience

Anderson Recruitment Ltd; Lightpill; Presencial; GBP 38.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Profit sharing

Employee product discount

Nest Pension contributions

Free parking

Company social events

Career progression with training

Descripción de la vacante

Anderson Recruitment Ltd seeks a Customer Service Manager to lead and develop a growing team, analyse data and drive improvements across customer touchpoints. The role combines people leadership with hands-on customer support, reporting to senior management.

Based in Stroud, the permanent, full-time position offers a collaborative environment, competitive salary and opportunities for progression and training.

Formación

• Previous experience managing a team.
• Analytical mindset to identify trends.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise.

Responsabilidades

• Lead, motivate and develop a growing Customer Service team.
• Manage team performance, KPIs and service levels.
• Analyse performance data to identify trends and improvements.
• Resolve complex customer issues and escalate when needed.
• Deliver an exceptional customer experience across channels.
• Collaborate with other departments to resolve issues.
• Produce regular reports and drive process improvements.

Conocimientos

Team management

Data analysis

Communication

Time management

Descripción del empleo

Anderson Recruitment Ltd seeks a Customer Service Manager to lead and develop a growing team, analyse data and drive improvements across customer touchpoints. The role combines people leadership with hands-on customer support, reporting to senior management.

Based in Stroud, the permanent, full-time position offers a collaborative environment, competitive salary and opportunities for progression and training.