Customer Service Manager: Lead a High-Impact Store Team

Morrisons; Branston; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Generous holiday

Discretionary bonus

15% discount

Extra 10% family discount

Career progression

In-store cafe

Free parking

Pension & life assurance

Healthcare benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead by example on every shift, coaching colleagues and empowering the team to deliver outstanding service that makes local shoppers feel properly looked after and valued.

Reporting to the Store Manager, you’ll drive store-wide service routines, manage scheduling and attendance, deliver training, and build strong working relationships across all departments to keep checkout and service areas running smoothly.

Qualifications

• Customer service experience in retail is a plus.
• Strong communication and leadership abilities.
• Ability to coach and develop teams.

Responsibilities

• Put customers first: Lead and empower your team to deliver exceptional service, listening to feedback and maintaining high standards.
• Lead and support your team: Manage scheduling, attendance, and training to enable flexible, cross-department work.
• Drive performance and availability: Collaborate with store managers to lead a performance-driven department focused on sales and service targets.
• Keep operations running smoothly: Plan resources, manage daily routines, and build relationships with other store departments.

Job description

Morrisons is seeking a Customer Service Manager to lead by example on every shift, coaching colleagues and empowering the team to deliver outstanding service that makes local shoppers feel properly looked after and valued.

Reporting to the Store Manager, you’ll drive store-wide service routines, manage scheduling and attendance, deliver training, and build strong working relationships across all departments to keep checkout and service areas running smoothly.