Customer Service Manager — Lead a High-Performing Team

Morrisons; Burton upon Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets andコン

Job summary

Morrisons in Burton upon Trent is seeking a Customer Service Manager to lead by example, coaching colleagues and delivering outstanding service that makes local shoppers feel properly looked after. Reporting to the Store Manager, you will manage store-wide service routines, coach teams, and build strong relationships across departments to keep checkout and service areas running smoothly.

You will oversee scheduling, attendance, and training, drive performance toward targets, and ensure resources

Responsibilities

• Put customers first: Lead and empower your team to deliver exceptional service, listening to feedback and reacting quickly to maintain standards.
• Lead and support your team: Manage scheduling, attendance, and training to build flexible cross-department performance.
• Drive performance and availability: Work with store managers to lead a performance-driven department and meet targets.
• Keep operations running smoothly: Plan resources, manage daily routines, and collaborate with other departments across the store.

Job description

Morrisons in Burton upon Trent is seeking a Customer Service Manager to lead by example, coaching colleagues and delivering outstanding service that makes local shoppers feel properly looked after. Reporting to the Store Manager, you will manage store-wide service routines, coach teams, and build strong relationships across departments to keep checkout and service areas running smoothly.

You will oversee scheduling, attendance, and training, drive performance toward targets, and ensure resources