Retail Customer Experience Manager

Morrisons; Scarborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday

Discretionary bonus

15% discount

Free parking

Career progression

Healthcare benefits

Job summary

Morrisons is seeking a Customer Service Manager to lead a team across store departments, delivering exceptional service while coaching colleagues to develop their skills and flexibility. You will report to the Store Manager and help drive high standards and customer satisfaction throughout your shift.

You will play a pivotal role in scheduling, training, and implementing best practices to ensure smooth operations and a responsive, customer-focused service culture across all store areas.

Qualifications

• Proven leadership experience managing a team in a fast-paced retail environment.
• Strong customer service mindset with a focus on customer satisfaction.
• Ability to coach colleagues and develop talent across departments.
• Excellent communication and collaboration across store teams.
• Flexible and adaptable to changing store priorities.

Responsibilities

• Lead and empower the customer service team to deliver outstanding service.
• Manage team scheduling, attendance and staff development.
• Support performance targets and ensure availability of service across departments.
• Coordinate with store management to maintain smooth checkout and service operations.

Job description

Morrisons is seeking a Customer Service Manager to lead a team across store departments, delivering exceptional service while coaching colleagues to develop their skills and flexibility. You will report to the Store Manager and help drive high standards and customer satisfaction throughout your shift.

You will play a pivotal role in scheduling, training, and implementing best practices to ensure smooth operations and a responsive, customer-focused service culture across all store areas.