Customer Service Manager: Lead Teams to Service Excellence

Morrisons; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and 0

Additional 10% discount card for a LMP

Genuine career progression and growth

Free parking

Healthcare / Wellbeing benefits

MyPerks discounts

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead by example across shifts, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after. Reporting directly to the Store Manager, you’ll drive store-wide service routines and build strong working relationships across departments.

You’ll coach colleagues, manage scheduling and attendance, and deliver training to enable flexible work across departments.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Proactive leadership with coaching and development focus.
• Ability to deliver exceptional customer service and manage feedback.

Responsibilities

• Lead and empower the team to deliver exceptional service and respond to customer feedback.
• Manage team scheduling, attendance and training to build confidence across departments.
• Drive performance and ensure targets across sales and service are met.
• Plan resources and coordinate with other store departments to keep operations smooth.

Skills

Customer service leadership

Team management

Training

Communication

Operational planning

Job description

Morrisons is seeking a Customer Service Manager to lead by example across shifts, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after. Reporting directly to the Store Manager, you’ll drive store-wide service routines and build strong working relationships across departments.

You’ll coach colleagues, manage scheduling and attendance, and deliver training to enable flexible work across departments.