Customer Service Manager

MET Recruitment UK LTD; Wednesbury; On-site; GBP 35,000 - 48,000; Full time

Job summary

MET Recruitment UK LTD is recruiting a Customer Service Manager in Wednesbury to lead the customer service and office function within a busy manufacturing environment. You will oversee sales order processing, act as the main contact for customer inquiries and support the broader operational team.

The role combines customer service leadership with office management, project support and collaboration across departments to enhance the customer experience and drive efficiency.

Qualifications

• Experience leading customer service or office functions in a fast-paced environment.
• Strong organisational and multitasking skills.
• Excellent communication and relationship-building ability.
• Experience supervising others and coordinating cross-functional teams.
• Good commercial awareness and attention to detail.

Responsibilities

• Manage the day-to-day customer service function to ensure high service levels.
• Oversee sales order processing and efficient handling of customer requirements.
• Be the primary contact for customer service queries and issues.
• Support and lead the Customer Service Coordinator and wider team.
• Maintain effective office systems, processes and procedures.
• Provide admin support to the seni or leadership team.
• Collaborate with internal departments to resolve issues and improve customer experience.
• Support operational projects including efficiency and sustainability initiatives.
• Liaise with the People team on starters, leavers and related processes.
• Support Health & Safety activities, compliance and training.
• Coordinate suppliers and external service providers.

Job description

Permanent | Full Time | On-site

Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?

We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands‐on position combining customer service leadership, sales order processing, office management and operational support.

It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.

The role

You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.

Your responsibilities will include:

• Managing and coordinating the day‑to‑day customer service function
• Overseeing sales order processing and ensuring customer requirements are handled efficiently
• Acting as a key point of contact for customer service queries and issues
• Managing and supporting a Customer Service Coordinator
• Maintaining effective office systems, processes and procedures
• Providing administrative support to the senior leadership team
• Working closely with internal departments to resolve issues and improve the customer experience
• Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives
• Liaising with the People team regarding starters, leavers and employee-related processes
• Supporting Health & Safety activity, compliance and training
• Coordinating suppliers and external service providers
• Supporting building, facilities, utilities and security requirements
• Identifying opportunities to improve processes and ways of working across the function

About you

We’re looking for someone who is organised, proactive and comfortable juggling a varied workload.

You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.

You’ll ideally bring:

• Previous experience managing a customer service, sales office or administrative function
• Experience within a manufacturing, engineering, distribution or similarly fast‑paced environment
• Strong organisational and multitasking skills
• Excellent communication and relationship‑building ability
• Experience managing or supervising others
• Confidence dealing with customers and resolving issues
• Good commercial awareness and attention to detail
• A practical, solutions‑focused approach
• The confidence to work with colleagues at all levels of the business

This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.

If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you.