Customer Service & Operations Manager

MET Recruitment UK LTD; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

MET Recruitment UK LTD in Wednesbury is seeking a Customer Service Manager to lead the customer service and office function, ensuring high service levels while supporting the wider operational team.

You will manage day-to-day operations, oversee sales order processing, and collaborate with internal departments on process improvements, sustainability initiatives, and health & safety.

This on-site role offers a salary of £35,000–£45,000 and the chance to influence a busy manufacturing business.

Qualifications

• Experience leading a customer service or admin function.
• Background in manufacturing/engineering/distribution environment.
• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building.
• Experience supervising others.
• Confidence handling customers and resolving issues.
• Commercial awareness and attention to detail.
• Proficient in Microsoft Office.

Responsibilities

• Manage day-to-day customer service function.
• Oversee sales order processing and customer requirements.
• Lead and support a Customer Service Coordinator.
• Maintain efficient office systems and processes.
• Provide admin support to senior leadership.
• Collaborate with internal teams to improve customer experience.
• Support operational projects including efficiency, sustainability and environmental initiatives.
• Coordinate with the People team on starters, leavers and related processes.

Skills

Customer service management

Leadership

Organisational skills

Communication

People supervision

Tools

Microsoft Office

Job description

MET Recruitment UK LTD in Wednesbury is seeking a Customer Service Manager to lead the customer service and office function, ensuring high service levels while supporting the wider operational team.

You will manage day-to-day operations, oversee sales order processing, and collaborate with internal departments on process improvements, sustainability initiatives, and health & safety.

This on-site role offers a salary of £35,000–£45,000 and the chance to influence a busy manufacturing business.