Customer Service Manager

Rocking Zebra Ltd.; Swindon; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Pension

Staff discount

Free on-site parking

Job summary

Rocking Zebra Ltd. Swindon is seeking a hands-on Customer Service Manager to take ownership of a busy team and keep service running brilliantly. You'll lead, coach and develop your people, tackle tricky customer challenges and find smarter ways of working.

This 15-month maternity-cover role offers a varied remit across people management, operations and customer experience, with 9am-5.30pm hours, Monday to Friday, and a £32,000 salary plus benefits including a bonus and pension.

Qualifications

• Experience managing a customer service team in a product-led, retail or ecommerce environment.
• Ability to handle escalations and manage workloads while maintaining high standards.
• Motivates and develops a team to improve service and processes.

Responsibilities

• Lead, coach and develop the customer service team to deliver excellent service.
• Tackle tricky customer challenges and find smarter ways of working.
• Manage workloads and maintain high standards of performance across the team.

Skills

People management

Customer service leadership

Escalation handling

Team coaching

Job description

Customer Service Manager - 15-Month Maternity Cover

Swindon | £32,000 (subject to confirmation) | Monday-Friday, 9am-5.30pm

Love leading people, solving problems and making customer service better?

We're working with an established, product-led business with a strong reputation for quality and customer experience. They're looking for a hands-on Customer Service Manager who can take ownership of a busy team and keep things running brilliantly.

This isn't a role where you'll simply manage the inbox. You'll lead, coach and develop your team, tackle tricky customer challenges and find smarter ways of working.

What's in it for you?

• Lead an established customer service team and make a genuine impact.
• Enjoy a varied role covering people management, operations and customer experience.
• Work closely with Ecommerce, Marketing and other business functions.
• Use customer insight to improve service and processes.
• Join a business with an interesting product range and seasonal trading peaks.

What we're looking for

You'll have experience managing a customer service team, ideally within a product-led, retail or ecommerce environment.

You'll be confident handling escalations, managing workloads, motivating people and keeping standards high when things get busy.

Most importantly, you'll be someone who enjoys being involved, supporting their team and making things happen.

The package

25 days' holiday plus bank holidays, annual bonus scheme, pension, staff discount and free on-site parking.