Customer Service Manager

Jamalogistics; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

JAMA Logistics in Manchester is seeking a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation. You will sit directly beneath our Operations Manager and alongside the Transport Controller.

Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.

Qualifications

• Strong service attitude
• Excellent organisation
• Confident to take ownership
• Transport experience is useful but attitude/learnability preferred

Responsibilities

• Process bookings and confirmations accurately.
• Keep customers updated before they need to chase.
• Own ETA queries, PODs and routine service communication.
• Track operational exceptions through to resolution.
• Maintain accurate job records and customer portals.
• Collect evidence for delays, detention and additional charges.
• Support clean handovers and accurate invoicing.
• Help the transport team stay organised when the operation gets busy.

Job description

£28,000-£32,000 DOE | Full-time | JAMA Logistics

We are looking for a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation.

This role sits directly beneath our Operations Manager and alongside the Transport Controller. Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.

You will be expected to:

• Process bookings and confirmations accurately.
• Keep customers updated before they need to chase.
• Own ETA queries, PODs and routine service communication.
• Track operational exceptions through to resolution.
• Maintain accurate job records and customer portals.
• Collect evidence for delays, detention and additional charges.
• Support clean handovers and accurate invoicing.
• Help the transport team stay organised when the operation gets busy.

We are looking for someone with a strong service attitude, excellent organisation and the confidence to take ownership. Transport experience is useful but we will value the right attitude and ability to learn.