Customer Service Manager

JAMA Logistics; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

JAMA Logistics in Manchester is seeking a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation. This full-time role aims to ensure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.

You will process bookings, keep customers updated, own ETA queries and PODs, track exceptions, maintain records, collect evidence for delays/detention, and support

Qualifications

• Experience in transport/logistics beneficial
• Strong service attitude and ability to learn

Responsibilities

• Process bookings and confirmations accurately.
• Keep customers updated before they need to chase.
• Own ETA queries, PODs and routine service communication.
• Track operational exceptions through to resolution.
• Maintain accurate job records and customer portals.
• Collect evidence for delays, detention and additional charges.
• Support clean handovers and accurate invoicing.
• Help the transport team stay organised when the operation gets busy.

Skills

Organisational skills

Customer service

Attention to detail

Communication

Job description

For the right person there is a genuine route into transport planning and wider operations at a busy logistics operation based in Manchester.

£28,000-£32,000 DOE | Full-time | JAMA Logistics

We are looking for a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation.

This role sits directly beneath our Operations Manager and alongside the Transport Controller. Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.

You will be expected to:

• Process bookings and confirmations accurately.
• Keep customers updated before they need to chase.
• Own ETA queries, PODs and routine service communication.
• Track operational exceptions through to resolution.
• Maintain accurate job records and customer portals.
• Collect evidence for delays, detention and additional charges.
• Support clean handovers and accurate invoicing.
• Help the transport team stay organised when the operation gets busy.

We are looking for someone with a strong service attitude, excellent organisation and the confidence to take ownership. Transport experience is useful but we will value the right attitude and ability to learn.