Customer Service Manager

B&M Retail; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

B&M Retail is looking for a Customer Service Manager in Cheltenham to lead the checkout area and drive a customer-first approach in our fast-paced store. You'll manage a team, ensuring service excellence and compliance with procedures, while enjoying excellent career development within one of the UK's fastest-growing retailers.

Benefits

Job stability and career progression

Excellent on-the-job training

10% store discount

Access to colleague benefits portal

Wellbeing support

Stable 40-hour contract

Qualifications

• Experience managing a small to medium-sized team in retail.
• Strong numerical and problem-solving skills.
• Flexible approach and 'can-do' attitude.

Responsibilities

• Manage the cash office and checkout area.
• Drive team to deliver excellent service.
• Coach colleagues on skills and knowledge.
• Ensure compliance with stock control procedures.

Skills

Numerical skills

Problem-solving

Team leadership

Customer service

Job description

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Customer Service Manager - Cheltenham

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with great career development opportunities? Do you have a passion for leading your team and delivering excellent customer service?

We are recruiting for a Customer Service Manager to join our store team in Cheltenham. This is a full-time role, and flexibility with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite, and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance with company stock control procedures within the appropriate timelines
• Ensure company property, cash, and stock are secure at all times
• Play a vital part in making our stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering great service.

It is essential that applicants have:

• Experience managing a small to medium-sized team in a fast-paced retail environment
• Strong numerical and problem-solving skills
• A flexible approach and a 'can-do' attitude
• The ability to think on your feet

Why B&M?

At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and exciting plans for new openings in 2024. Joining us means being part of an extraordinary journey. Our rapid expansion and unwavering commitment to our people create endless possibilities for your career growth.

What We Offer

• Job stability and clear career progression and internal development opportunities
• Excellent on-the-job training
• 10% store discount across all B&M and Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality, and more
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent 40-hour contract

Ready to join the B&M journey and advance your career? Our roles tend to fill quickly, so apply now to avoid disappointment!

B&M Retail is an equal opportunity employer, committed to creating an inclusive and diverse environment for all colleagues.