Customer Service & Logistics Administrator

Thorn Baker Recruitment; Bingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave incl bank hols

On-site gym and games room

Free on-site parking

Newly renovated office

Job summary

Thorn Baker Recruitment is seeking a Customer Service & Logistics Administrator for an established, growing business. The role blends customer service with logistics and stock administration, acting as the central point of contact for queries, deliveries, returns and courier issues.

You’ll help keep orders, stock and day-to-day operations running smoothly, while solving problems, staying organised and seeing tasks through from start to finish.

Qualifications

• Customer service, logistics, order processing or a similar administration role.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Good IT skills and confidence using email and business systems.
• A proactive approach to problem-solving.
• The ability to work independently and take ownership of tasks.
• Experience with stock, inventory, returns, deliveries or courier management would be advantageous.

Responsibilities

• Responding to customer emails and queries relating to orders, deliveries and returns.
• Providing customers with accurate updates on orders and delivery times.
• Managing end-to-end returns process, including checking returned goods and updating stock.
• Investigating stock discrepancies and making inventory adjustments.
• Liaising with couriers regarding collections, deliveries and failed or delayed shipments.
• Raising and following up delivery investigations and claims where required.
• Monitoring orders and taking action where issues arise.
• Working closely with internal teams, couriers and other stakeholders to resolve problems.
• Supporting general stock control and logistics administration.

Skills

Organised

Proactive

Customer service

Logistics

Order processing

Attention to detail

Multitasking

IT skills

Communication

Ownership

Job description

Customer Service & Logistics Administrator

This is a

varied, hands-on role combining customer service, logistics and stock administration. You'll be the point of contact for customer queries, deliveries, returns and courier issues, while also helping to keep orders, stock and day-to-day operations running smoothly.

If you're someone who enjoys

solving problems, keeping things organised and seeing an issue through from start to finish, this could be a great opportunity.

What's on offer?

Monday-Friday, 9am-5pm

33 days annual leave including bank holidays

On-site gym and games room

Free on-site parking

Newly renovated office

Varied role with plenty of responsibility

What will you be doing?

Responding to customer emails and queries relating to orders, deliveries and returns

Providing customers with accurate updates on orders and delivery times

Managing the

end-to-end returns process, including checking returned goods and updating stock

Investigating stock discrepancies and making inventory adjustments

Liaising with couriers regarding collections, deliveries and failed or delayed shipments

Chasing outstanding deliveries and resolving issues with courier companies

Raising and following up delivery investigations and claims where required

Managing customer and operational queries relating to

Amazon orders

Monitoring orders and taking action where issues arise

Working closely with internal teams, couriers and other stakeholders to resolve problems

Supporting general stock control and logistics administration

What are we looking for?

We're looking for someone who is

organised, proactive and confident dealing with customers and operational issues.

You should have:

customer service, logistics, order processing or a similar administration role

Good written and verbal communication skills

Strong attention to detail and the ability to manage multiple priorities

Good IT skills and confidence using email and business systems

A proactive approach to problem-solving

The ability to work independently and take ownership of tasks

Experience with

stock, inventory, returns, deliveries or courier management would be advantageous

Interested?

If you're looking for a varied role where no two days are quite the same and you'd like to join an established and growing business,