Customer Services Advisor

GXO Logistics, Inc.; Wellingborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Company pension scheme

Life assurance

24/7 online GP service

MyBenefits platform

Job summary

GXO Logistics, Inc. in the United Kingdom is seeking a Customer Service Advisor to join the Carrier Management Services team in Wellingborough. This full-time, permanent role runs Monday to Friday, 08:30 - 17:00, serving as the first point of contact for customers and delivering high-quality support.

You will work with customers, carriers and internal teams to maintain service excellence, resolve queries and provide accurate reporting to support operational performance.

Qualifications

• Experience in a customer service or office-based environment.
• Strong written and verbal communication skills.
• Excellent analytical skills with KPI/report experience.
• Strong organisational and time management abilities.

Responsibilities

• Handle inbound and outbound customer calls and emails with professional service.
• Respond to orders, deliveries and service requests; resolve issues promptly.
• Update customers with tracking information and coordinate with carriers.
• Process orders and maintain accurate customer records in internal systems.
• Produce KPI and SLA reports using standard templates.

Skills

Customer service

Analytical skills

MS Office

Microsoft Teams

Communication skills

Tools

Microsoft Office

Microsoft Teams

Job description

Are you passionate about helping customers and making a difference every day? Do you thrive in a fast-paced, team-focused environment where no two days are the same? Are you a problem-solver with a keen eye for detail and experience producing reports and analysing KPIs?
Here at GXO, we're recruiting for a Customer Service Advisor to join our Carrier Management Services team in Wellingborough. This is a full-time, permanent role, working Monday to Friday, 08:30 - 17:00, where you'll be the first point of contact for customers, ensuring they receive the highest standard of service and support.
Working closely with customers, carriers and internal stakeholders, you'll play a key role in maintaining service excellence, resolving queries and delivering accurate reporting that supports operational performance.

Pay, benefits and more:

We're offering a salary of £26,300.00 per annum, alongside 33 days annual leave inclusive of bank holidays, a company-sponsored pension scheme, life assurance, access to a 24/7 online GP service and a comprehensive employee assistance programme. You'll also benefit from our MyBenefits platform, offering high-street discounts, cashback schemes, cycle-to-work options and a range of wellbeing benefits.

What you’ll do on a typical day:

• Handle inbound and outbound customer calls and emails, always providing a professional and efficient service
• Respond to customer queries relating to orders, deliveries and service requests, ensuring issues are resolved promptly and effectively
• Update customers with accurate tracking and delivery information whilst coordinating with carrier and operational teams to resolve service issues
• Process customer orders, maintain accurate customer records and update internal systems to support service performance
• Produce KPI and SLA reports using established reporting templates while supporting the wider team with administrative and customer service activities

What you need to succeed at GXO:

• Previous experience within a customer service or office-based environment
• Strong communication skills, both written and verbal, with a professional and confident telephone manner
• Excellent analytical skills, including experience working with reports, KPIs and service performance data
• Strong organisational and time management skills, with the ability to work calmly and effectively in a fast-paced environment
• A proactive, positive and customer-focused approach, with strong IT skills including Microsoft Office applications and experience using remote collaboration tools such as Microsoft Teams

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.