Customer Service Host

Grosvenor Casino; Blackpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established industry player in the gaming sector is seeking enthusiastic individuals to join their team as Customer Service Hosts. This role is all about creating a vibrant and welcoming atmosphere for guests, ensuring they feel valued and entertained. With flexible contracts available, you can balance work with your personal life while enjoying perks like discounts on dining and tips in every paycheck. Join a supportive team that prioritizes mental health and offers opportunities for career growth in a dynamic environment. If you have a passion for customer service and a fun-loving spirit, this is the perfect opportunity for you!

Benefits

50% off food on shift

50% off food Friends and Family discount

Company pension

Tips - Paid each pay day

Higher Premium Pay Rate (Midnight-8AM)

Team awards nights and staff outings

Internal training and development programs

Mental Health and welfare support through AXA

Qualifications

• Passion for delivering exceptional customer experiences.
• Ability to work in a fast-paced, multifaceted role.

Responsibilities

• Welcome and entertain customers, creating a memorable experience.
• Ensure compliance with regulations and maintain cleanliness.

Skills

Customer Service

Attention to Detail

Team Collaboration

Communication Skills

Education

Personal Functional Licence

Job description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.

Job Description

WHATS IN IT FOR ME?

• A chance to be part of a team striving towards providing the best service
• Hourly pay and tips with OTE £24,500
• Flexible contracts Part time and Full time - to suit your life balance.
• 50% of all Dining to your friends and family - to treat the loved ones.
• Regular Tips in every pay
• Team awards nights and staff outings - we work hard and play harder.
• Discounts on high street brands
• Stable rotas 3 weeks in advance
• An exciting work environment never with a dull moment
• Internal training and development programs which allows for an opportunity to progress within the company. Being the largest casino operator in the country there is always plenty of opportunities for career development
• Mental Health and welfare support through AXA
• Mental Health First Aiders in every site

WHAT DO I NEED?

• Have a passion for providing an amazing customer service and experience
• Have a great eye for detail - (it really matters)
• Be a fun-loving, social, team player (it’s you that makes the difference)
• Previous Casino experience preferred but not essential

WHAT WILL I BE DOING?

As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.

• Welcome new and regular customers warmly into the business
• Work with our team to create a friendly atmosphere our guests will love
• Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
• Promote and be an active part of all promotions across the Casino
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005
• Maintain the highest standards of cleanliness and safety

Due to the nature of the business all applicants must be 18+

Find out more @ https://careers.rank.com

Qualifications

• A Positive attitude and mind-set
• Previous experience preferred working in a multifaceted role
• Fanatical about delivering an unrivalled customer experience
• Ability to collaborate within the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.
• Personal Functional licence required. Paid for by the company.

Additional Information

• Higher Premium Pay Rate (Midnight-8AM)
• Tips - Paid each pay day.
• Company pension
• 50% off food on shift
• 50% off food Friends and Family discount