Host/Receptionist (St James)

Bruntwood; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Bruntwood is seeking a Host to be the face of the company, delivering exceptional customer experiences and building relationships with clients. This role involves managing customer interactions, supporting events, and ensuring high standards in communal spaces. Ideal candidates will have a background in hospitality or retail, showcasing strong communication skills and a positive attitude.

Benefits

28 days holiday plus birthday off

Healthcare cash plan

Life assurance

Up to 8% matched pension scheme

Retail discounts and cashback

Enhanced maternity and shared parental leave

Interest-free learning loans

Qualifications

• Experience in administration and managing enquiries.
• Background in hospitality, retail, or service sectors.
• Excellent communication skills and a personable approach.

Responsibilities

• Deliver a positive customer experience within the building.
• Build lasting relationships with customers.
• Support events and meetings within the building.

Skills

Communication

Customer Service

Attention to Detail

Positive Attitude

Job description

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities', which is evident across our website. Have a look to gain more perspective on what we do and how we operate.

You'll work in our iconic St James building, located on Oxford Road in Manchester, Monday to Friday, 40 hours per week.

Job purpose:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work regularly with our clients/tenants. It's important to be approachable and passionate about speaking to people and building relationships. We encourage applicants from hospitality, retail, or cabin crew backgrounds, as you will be naturally adept at this.

What will you be doing?

• Delivering a positive Customer Experience within the building
• Building lasting, long-term, professional relationships with customers
• Being the first point of contact for all customers and visitors
• Supporting and facilitating events and meetings within the building
• Supporting customer viewings to aid the sales process
• Hosting meeting rooms, co-working spaces, lounges, and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Managing your workload to balance desk-based tasks and building customer relationships
• Collating customer intelligence and updating systems to support sales and retention
• Engaging with customers, colleagues, management, and other departments as part of a wider team
• Promoting wellbeing in the workplace
• Focusing on continuous improvement to add value, save time, and simplify processes for customers
• Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service consistently

What are we looking for?

• A positive, can-do attitude capable of handling challenges in a fast-paced, dynamic environment
• Curiosity, attention to detail, and a drive to exceed customer expectations
• Experience in administration, managing enquiries mailbox daily
• Excellent communication skills and a personable approach
• Experience in hospitality, retail, or service sectors
• High energy and positivity throughout the day

What will you get?

• Opportunity to work with a friendly, passionate, and experienced team
• Chance to contribute to the company's growth and direction
• An exciting role full of opportunities and new experiences
• Progression opportunities within a growing company

Additionally, benefits include:

• 28 days holiday plus your birthday off, with options to buy or sell holidays
• 24 hours of volunteer time annually
• Sabbatical options after five years
• Healthcare cash plan and private healthcare options
• Life assurance
• Up to 8% matched pension scheme
• Retail discounts and cashback
• Enhanced maternity and shared parental leave (26 weeks fully paid)
• Interest-free learning loans for skill development

We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25m since 2001, supporting arts, education, environment, medical research, and social and health inequality.

Our operations team is vital to us. We value diversity and aim to reflect the communities we serve, striving for inclusive thriving cities.

We aim to respond within a week of your application. For updates beyond this, please contact [e-mail].

Successful applicants will undergo a one-stage interview process, allowing you to see the role in action and ask questions to ensure it’s the right fit for you.