Customer Service Host

Rank Group; Blackpool; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join the largest casino operator in the UK as a Customer Service Host, where you'll create memorable experiences for guests. Enjoy flexible contracts, competitive pay, and opportunities for career development in an exciting environment committed to safety and customer service.

Benefits

50% off food on shift

Company pension

Regular tips in every pay

Team awards nights and staff outings

Mental Health and welfare support

Qualifications

• Positive attitude and mindset.
• Previous experience in a multifaceted role preferred.
• Ability to work shifts including weekends and bank holidays.

Responsibilities

• Greet and entertain customers to create a memorable experience.
• Ensure compliance with regulations and maintain cleanliness.
• Promote and participate in casino promotions.

Skills

Customer Service

Attention to Detail

Team Player

Communication

Job description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

WHATS IN IT FOR ME?

• A chance to be part of a team striving towards providing the best service
• Hourly pay and tips with OTE £24,500
• Flexible contracts Part time and Full time - to suit your life balance.
• 50% of all Dining to your friends and family - to treat the loved ones.
• Regular Tips in every pay
• Team awards nights and staff outings - we work hard and play harder.
• Discounts on high street brands
• Stable rotas 3 weeks in advance
• An exciting work environment never with a dull moment
• Internal training and development programs which allows for an opportunity to progress within the company. Being the largest casinooperator in the country there is always plenty of opportunities for career development
• Mental Health and welfare support through AXA
• Mental Health First Aiders in every site

WHAT DO I NEED?

• Have a passion for providing anamazing customer service and experience
• Have a great eye for detail - (it really matters)
• Be a fun-loving, social, team player (it’s you that makes the difference)
• Previous Casino experience preferred but not essential

WHAT WILL I BE DOING?

As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.

• Welcome new and regular customers warmly in to the business
• Work with our team to create a friendly atmosphere our guests will love
• Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
• Promote and be an active part of all promotions across the Casino
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety,safer gambling, anti-money laundering and the Gambling Act 2005
• Maintain the highest standards of cleanliness and safety

Due to the nature of the business all applicants must be 18+

Find out more @https://careers.rank.com

Qualifications

• A Positive attitude and mind-set
• Previous experience preferredworking in a multifaceted role
• Fanatical about delivering an unrivalled customer experience
• Ability to collaborate within the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.
• Personal Functional licence required. Paid for by the company.

Additional Information

• Higher Premium Pay Rate (Midnight-8AM)
• Tips - Paid each pay day.
• Company pension
• 50% off food on shift
• 50% off food Friends and Family discount