Customer Service/ Help desk Administrator

TN United Kingdom; Uxbridge; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Customer Service representative. This role offers an exciting opportunity to engage with customers and enhance their experience through effective communication and problem-solving. You will be responsible for providing exceptional service, managing inquiries, and collaborating with the retail team to ensure customer satisfaction. Join a supportive company culture that values personal growth and development, and make a meaningful impact in a vibrant retail environment in Uxbridge. If you're passionate about customer service, this could be the perfect opportunity for you.

Benefits

Comprehensive benefits package

Positive company culture

Opportunities for personal growth

Qualifications

• Experience in a customer-facing role, preferably in retail.
• Excellent verbal and written communication skills.

Responsibilities

• Providing exceptional customer service via phone and email.
• Resolving customer inquiries and complaints swiftly.

Skills

Customer Service Experience

Communication Skills

Empathy

Technology Competency

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Page Personnel

Location:

Uxbridge, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

07ccfe8f1d7a

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

• If you have Customer Service experience and live near Uxbridge
• If you want to work in a Service desk environment

About Our Client

This opportunity is with a well-established, large-sized organisation in the retail industry, located in Uxbridge. The company is known for its high-quality products and a commitment to delivering excellent customer experiences.

Job Description

• Providing exceptional customer service via phone and email
• Resolving customer inquiries and complaints swiftly and professionally
• Keeping accurate records of customer interactions and transactions
• Scheduling appointments
• Producing quotes to customers
• Working closely with the retail team to ensure customer satisfaction and loyalty
• Identifying opportunities to improve the customer experience and providing feedback to the relevant departments
• Participating in product knowledge training and updates to stay informed about our retail offerings
• Contributing to team efforts by accomplishing related tasks as needed

The Successful Applicant

A successful Customer Service representative should have:

• Experience in a customer-facing role, preferably in the retail industry
• Excellent verbal and written communication skills
• A high level of empathy and the ability to remain calm under pressure
• Competency in using various forms of technology for customer communication

What's on Offer

• A competitive salary range, between £28,000 - £32,000 per annum
• A comprehensive benefits package (details to be shared via email)
• A positive and supportive company culture that encourages personal growth and development
• The chance to work in an exciting retail environment in Uxbridge

We highly encourage professionals who believe they can thrive in this role to apply. This is a fantastic opportunity for those passionate about customer service and the retail industry to develop their career in a reputable organisation.