Impact Registry Helpdesk Consultant

Gold Standard; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading non-profit organization is seeking an Impact Registry Helpdesk Consultant for a 4-6 month contract. This role involves operational support for the Impact Registry, enhancing stakeholder experience, and managing account applications. Ideal candidates will have strong problem-solving and communication skills, and a relevant degree. This position is remote within the UK.

Benefits

Collaborative workplace

Dynamic non-profit environment

Mission-driven organization

Qualifications

• Experience working in an NGO or International organisation an advantage.

Responsibilities

• Providing operational support to the Registry Team.
• Review of new Impact Registry account applications.
• Eliminating backlog of outstanding tickets.

Skills

Problem-solving

Time management

Communication

Education

Degree in environment, business, operations, management, finance

Job description

Impact Registry Helpdesk Consultant (4 –6 months contract)

Location: UK (remote)

Gold Standard seeks an Impact Registry Helpdesk Associate for 4 to 6 months to aid the Registry Team in helping to enhance the experience for our stakeholders - from early-stage registry account inquiries to operational support.

In this role you will assist with the operations of the Impact Registry, including reviewing new account applications and helping to enhance the experience for our stakeholders.

The Gold Standard Impact Registry tracks the certification status of climate projects engaged in the Gold Standard certification process. It offers a comprehensive public view of their progress and provides access to essential project documentation, empowering stakeholders with the knowledge needed to make informed decisions.

*Please note this is not an IT helpdesk role but an operational support role*

Successful applicants must be eligible to work as a consultant in the United Kingdom

WHO WE ARE:

Gold Standard is a not-for-profit organization that helps companies understand the role they should play in creating a net-zero, sustainable nature future and provides tangible ways for them to contribute. This includes investments in their value chains, carbon credits, and other mechanisms for high-integrity climate action that delivers real impact for people and nature.

The Gold Standard Foundation was established in 2003 byWWF and other international NGOs as a best practice standard to ensure projects that reduced carbon emissions under the UN’s Clean Development Mechanism (CDM) also delivered sustainable development benefits. Today, our standard, ‘Gold Standard for the Global Goals’, allows climate and development initiatives within carbon markets, corporate supply chains, and sustainable finance to manage, measure and maximise their impacts toward the Net Zero ambition of the Paris Agreement and the Sustainable Development Goals.

WHAT YOU WILL BE DOING:

• Providing operational support to the Registry Team. This willinclude the initial review of new Impact Registry account applications; user management; and credit issuance.

• Providing feedback to the relevant teams to continually enhance customer service.

• Work together with the Registry Team to eliminate any backlog of outstanding tickets.

• Any other miscellaneous tasks to ensure the smooth running of Gold Standard’s Impact Registry.

WHO WE ARE LOOKING FOR:

• A degree in environment, business, operations, management, finance or a related field is desired

• Problem-solving abilities: Being able to analyse issues, identify root causes, and propose effective solutions.

• Time management: Efficiently managing multiple tasks and meeting deadlines.

• Strong communication skills, both written and verbal

• Proficiency in both written and spoken English with strong expertise in concise and effective written and presentation communication skills.

• The ability to work logically, consistently and accurately while capable of handling multiple priority projects simultaneously,

• Experience working in an NGO or International organisation an advantage.

WHAT WE CAN OFFER YOU:

• A mission-driven organisation working at the leading edge of climate and sustainability.

• Rewarding work in a dynamic non-profitenvironment.

• A collaborative workplace within a multicultural team.

• An ambitious, agile and flexible environment.

• We are unable to sponsor VISAs and only candidates with the correct right to work documents will be considered.

OUR VALUES:

Pioneering - We focus on those that have the most promise to contribute to our vision and mission, bringing them to market with the requisite planning and resources.

Rigorous - We build on our reputation for quality and rigor with more robust measurement of outcomes, stronger safeguards and greater impact across the Sustainable Development Goals. Our objective is to make rigor simpler and more achievable at scale.

Collaborative - We work with key partners who share our goals and complement our strengths. Our partnership strategy aims to move beyond working opportunistically as a delivery partner in favour of collaborating in long-term strategic synergy.

Transparent - We were established to bring confidence, trust, and accountability to carbon markets. We will continue to take strides to improve transparency in our own processes, in the broader market and in non-market mechanisms

EQUAL OPPORTUNITIES

Gold Standard provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together.