Customer Service Coordinator

Vistry; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Bank holidays

Volunteer days (2 paid)

Pension with Legal & General

Training and development

Job summary

Vistry in Solihull is hiring a Customer Service Coordinator to liaise with customers, partners, technicians and subcontractors to ensure the timely completion of service cases within SLA. You will handle customer concerns by phone or email and appoint contractors to address snagging or defects in our homes.

We value in-person collaboration but offer flexible working where possible; discuss any requirements during the interview process.

Responsibilities

• Liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within SLA.
• Handle customer concerns by telephone or email.
• Appoint contractors to deal with snagging or defects in our homes.

Job description

We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South West Midlands, at our office in Solihull, West Midlands. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Finally, let's tell you a bit more about us...

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

With 2 paid volunteer days a year, you can give back to communities and charities.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.